Customer Service Representative

Customer Service Representative | No Experience Required | TaskUs Bohol

Job Title/ Designatio
n - Teammate positio

nExperience require
d - No BPO experience require

dJob Locatio
n - Tagbilaran City, Boho

**l

Teammate Job Descripti**

on

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses to inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client-mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement mod

el.

What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by manage

ment

Do you have what it takes to become a Team

mate?

Require

ments:

What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience in phone, email, and live chat support? That's definitely a plus Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections, and Technical Support? Even

better

We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what

we needWe need someone with good problem-solving and critical thinking skills, with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask, and has high attention to detail will be a great addition to t

he team.

If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is

for you.

Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are availabl

• e for you

Scholarship program for yo
- ur childrenHMO benefits for you and up to 2 dependents after 2 weeks of
- employmentWellne
- ss programsRetirement savings program with compa

ny matching

On

• -site perks:World-class, Ridiculously Refreshin
• g workspacesGym and recrea
• tional areasUnli
• mited coffeeFree h
• ealthy lunchDaycare for your kids while you
• 're on shiftHappy Hours, Time Outs, and other on-site eve
• nts to enjoy*Terms & Cond

itions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global

communities.