Customer Service Representative

LOCATION: Remote (Philippine applicants only) 
 

Tired of commuting long hours to and from work every day? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.

Take a look at the website to get more information

WHO WE ARE 
 

We promise you haven't worked with anyone else like us before Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day

We're a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 10,000+ businesses in Canada have saved $5,000,000 in shipping costs for over 6 million parcels with Stallion Express.

Customer service is a top priority for us, which directly reflects in our consistent 4.8-star rating on Google

WHO/WHAT WE ARE LOOKING FOR:

Stallion Prepit Team is looking for an experienced Customer Service Representative with top-notch communication skills and is capable of handling phone and email support, working together with the operations team and account managers. 

YOUR ROLE IN THE TEAM: 

• Handling Phone Calls 
• Handling Emails
• Communicating with Operations Team Lead and Account Managers 
• Answering General Inquiries pertaining to the service offerings 
• Resolving any issues that come up

BASIC REQUIREMENT:

• 1 year Customer Service Experience Minimum 
• Solid work from home setup with good connection including headset

NOT REQUIRED, BUT WOULD BE A GREAT ASSET:

• Ecommerce experience an asset 

WORK HOURS: 

Monday to Friday: Must be available to work from  9 AM - 5 PM EST. 

Minimum of 40 hours per week

WHY WORK WITH US? WHAT'S IN IT FOR YOU?

• 100% remote work, no commute
• Full exposure and training in your field while having the autonomy to unleash your skills
• Fun and empowering working environment
• Career and character growth opportunities
• Stable job opportunity
• Open communication
• Access to Company Apps and Tools that are effective for Productivity, Communication and Collaboration (Remote work can be easy-peasy with these tools *wink*)
• On time payment bi-weekly. Your salary will be transferred directly to your local bank account.  (No fee will be deducted from you. We cover it so you can receive your exact payment to your local bank account)
   

Once you are hired, you will enjoy the following benefits:

• Overtime Pay (should you be required to work outside your normal schedule)
• HeyTaco Rewards Redemptions (Taco points earned via Slack can be used to shop rewards such as Office Chair, Office Table, Work Tools or even gift checks)

Once you pass the 3-month probationary period, you will be entitled to additional benefits:

• Paid Vacation Leaves (5 days after probationary period then additional 2 paid leaves every work anniversary)
• Birthday Bonus
• Work Anniversary Food Delivery
• Computer Monitor Incentive Program
• Performance Appraisal every end of 2nd and 4th Quarter
• Health and Wellness Benefits Reimbursement Program

If you think you are perfect for this role, hit that apply button 

Please note that due to the high volume of applications we receive, we are unable to respond to each applicant individually. We will only reach out to you if your application is shortlisted to move on to the next process. Thank you for your interest in the position and the company