Telco NOC Engineer

Keep the World Connected - One Network at a Time.

Power seamless communication across the globe through expertise, innovation, and reliability in telecommunications. Here's your chance to make an impact in the telecom industry - supporting international networks, mastering advanced connectivity technologies, and building systems that keep businesses running. Join a team that values your expertise and supports your professional growth every step of the way.

Job Description

As a Telco NOC Engineer, you'll ensure uninterrupted connectivity by monitoring, troubleshooting, and maintaining Layer 2 and Layer 3 networks. You'll collaborate with teams and customers, resolve complex network issues, and drive operational excellence that powers next-level telecom performance.

Job Overview

Employment type: Full-time

Shift: Shifting; Day Shift (AU timezone; 9:30am - 6:30pm, 8:30am - 5:30pm, 11:30am - 8:30pm)

Work setup: Hybrid, Ortigas

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of relevant experience.
• Tertiary education in IT or Telecommunications, or at least 5 years of relevant experience.
• Experience providing technical support and delivering a positive customer experience.
• Excellent written and verbal English communication skills, with the ability to interact with people at various levels across internal and external customers.
• Strong understanding and knowledge of nbn/VDSL products, specifically TC4, TC2, and EE (advantageous).
• Extensive experience in configuring and maintaining networking and communications infrastructure, with the ability to support a variety of technologies and protocols.
• Basic knowledge of security firewalls.
• Proven understanding of networking fundamentals, including xDSL, PPPoE, RADIUS, and BGP.
• Experience and knowledge of network systems and automation.
• Experience in security management.
• Ability to analyse problems and perform effective fault diagnosis and recovery.
• Capability to prioritise and manage workload while working autonomously.
• Willingness to proactively contribute ideas, share knowledge, and support team objectives.
• Interest in developing technical skills and expanding knowledge.
• Palo Alto certification and experience supporting Prisma Access, SD-WAN, or MSSP environments (advantageous).
• Fortinet Certified Fundamentals certification (advantageous).
• Relevant industry certifications such as CCNA, CCNP, or NSE4.

Your Daily Tasks

• Provide technical and customer service to Customers, including troubleshooting and resolving technical queries and supporting the Business and Wholesale product suite.
• Take timely and appropriate action to resolve any issues that may arise, including escalating complex technical enquiries, when required.
• Categorize incidents and follow the respective incident management processes (Major, P1, P2, P3).
• Manage and process planned work notifications and updates from suppliers and Internal teams to customers.
• Maintain good ticket management, In accordance with the Case Management Guide
• Maintain technical documentation for Knowledge Management System
• Create and update network support documentation and diagrams as required.
• Utilize network monitoring tools to ensure maximum uptime and identification of any network issues
• Monitor inflight cases raised with Suppliers/ Internal teams to ensure cases are managed within SLA
• Troubleshoot and support layer 2 and layer 3 protocols
• Answer inbound calls and tickets raised directly from customers and internal stakeholders and staff
• Deliver quality customer service.
• Prioritize and managing own workload

Key Deliverables

• Managing and Resolving customer Escalations
• Providing high level support and analysis to other support teams.
• Supporting Business and Wholesale NOC Engineers and Business and Wholesale NOC Specialists in case management when required
• Taking initiative to bring ideas to the team for the overall improvement of the network.
• Working with Business and Wholesale NOC Lead when requested on Managing continuous improvement activities.
• Maintaining a reasonable level of responsiveness across all SLC communication mediums.
• Promoting and participate in a learning environment to encourage up-skilling across the NOC and Network Engineering teams.
• Working toward a current and future team operational goals and KPI's.
• Following Process and Polices of the company within reasonable variations under agreement of management.

About the Client

Engineering Connectivity for a Smarter Future.

Our client is one of Australia's leading telecommunications providers, specializing in cutting-edge broadband, cloud, and network solutions that connect communities and enterprises nationwide. With a strong focus on innovation, reliability, and service excellence, they empower customers to stay connected in an increasingly digital world - and you'll be part of making that happen.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra