Senior NOC Engineer

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.

About the Role

The successful candidate will be monitoring, supporting and implementing changes for our Managed Service customers.

What You'll Do

• Working in our Network Operations Centre as a Network Support Engineer.

• Diagnose and solve problems and incidents with limited supervision and within SLAs.

• Monitor ticket queues, multitask, and prioritize work by shifting focus as and when required.

• Troubleshoot system and network problems, ID root cause and escalate when appropriately.

• Implement network changes and service improvements on customer's equipment as required.

• Work closely with the NOC team to resolve complex problems.

• Administer and maintain customer infrastructure via change control.

• Perform RMAs, software upgrades and patch management, for several vendors.

• Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.

• Administer and maintain end user accounts, permissions, access rights and inventory.

• Support our Services delivery function by generating appropriate reporting.

• Working with other areas of the business to support the deployment of new products or tools.

• Mentoring Junior members of staff

What You Bring

• Excellent communicator both verbally and written

• 12 months experience within a 2nd line role support role

• MUST be CCNP certified with an ACTIVE certification

• Experience of working with and troubleshooting BGP

• Hands on experience Aruba, Cisco, Palo Alto, Meraki and Clearpass

• Understanding of ITIL best practices. (ITIL Foundations certification desirable)

• Customer-centric with good communication skills, both written and verbal

• General Support and Operations background

• Hands-on experience with Switches, Routers, Firewalls and WiFi

• Knowledge and experience of ticketing/incident management systems. EG ServiceNow, Zendesk, HaloITSM

• Previous experience in a similar role at an IT Solutions Provider/MSP

• Demonstrate working under pressure and own initiative

• Flexibility to work in any shift pattern covering nights, weekends (BH) including 24 x 7 is essential

• Hands on experiencing of upgrading Firmware of Switches, Firewalls and Wireless access points

Nice to Have

• Experience working with Fortinet Firewalls, Silverpeak SD-WAN

• ITIL Foundation V3 or V4

• Exposure to Netbox

• Exposure to Zabbix

• Exposure to Cisco ISE

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

·   Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

·   Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

·   Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

·   Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.