NOC Engineer

About Penbrothers

Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.

About the Client

Our client is one one of the world's leading entertainment providers, with tens of millions of players and thousands of employees across the globe. They are well positioned strategically for future growth in an evolving global sector. In the Philippines, they have 100+ employees working on various applications and systems to support and optimize their global operations.

About the Role

As a key member of the Network Operations Center (NOC), the NOC Engineer will be an integral part of the existing NOC Team and will be responsible for monitoring and maintaining an organization's network infrastructure, ensuring optimal performance and uptime. They proactively identify, troubleshoot, and resolve network issues to prevent disruptions and support continuous business operations.

What You'll Do:

• Proactively monitor and support staging and production systems to ensure optimal performance and uptime.
• Investigate problems, perform root cause analysis, and implement resolutions to prevent recurrence.
• Participate in the preparation and execution of periodic software releases.
• Actively engage in enhancing monitoring systems to promptly identify incidents, including application issues, thereby contributing to faster detection, and minimizing downtime.
• Contribute to reducing resolution times by implementing efficient troubleshooting methodologies, ensuring rapid restoration of normal operations and adherence to restoration goals.
• Identify opportunities for task automation within operations to improve productivity.s
• Act as an escalation point for issues flagged by operational support.
• Collaborate closely with internal third-line support teams to streamline problem-solving processes.
• Act as a bridge between NOC, Development and Platform teams to increase the knowledge and reduce escalation.
• Be a point of contact to the various developers and support them with any queries or issues that might arise from time to time.
• Ensure thorough and up-to-date maintenance of documentation.

What You Bring:

• Familiarity with Kubernetes (K8s) and Docker is considered an asset, though not mandatory.
• Familiarity with system and application management practices.
• Experience with tools like JIRA, Confluence, Zabbix, Grafana, Splunk (Dynatrace and Cloudflare are a plus). 
• Experience in application support roles, with the ability to diagnose and solve issues.
• Ability to generate reports, maintain documentation, and prioritize tasks effectively.
• Proven ability to work effectively within a team environment.
• ITIL Foundation Certification is an asset, though not mandatory.
• Up-to-date knowledge of application software coding and scripting is considered an asset, though not mandatory.
• Bachelor's Degree or industry certifications in IT engineering, information systems, or a related field.
• Strong written and verbal communication skills, with keen attention to detail.
• Comprehensive IT knowledge, including technical fault analysis, problem-solving, and task prioritization. 

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.