Senior Telecom Specialist

7 hours ago

Quezon City, National Capital Region, Philippines IBEX Global Full time ₱720,000 - ₱1,200,000 per year


Overview

ibex is looking for a Senior Telecom Specialist to maintain a close liaison and strong relationship with carriers, from day-to-day operations perspective, monitor their service parameters using well-defined templates, and keep an updated record of

The ideal candidate shall be able to maintain day-to-day Telecom operations, which invite every type of support required to trouble-shoot faults, outages, downtimes or any other kind of service interruption (and associated risks and impacts) from the enterprise Telecom business partners, carriers and service providers.



Responsibilities

  • To participate in the fast-track diagnosis of the complaint/fault, and to independently route precise, complete information to the relevant carrier/vendor for first-level ticketing and bringing in required support or feedback to the user platform/business,
  • To follow-up with all the stake-holders on open tickets, while duly recording all the updates and activities,
  • To ensure receipt of appropriate PIR's, and RCA/RFO documents from the carriers/service providers, as per inked SLA and agreed time-frame,
  • To monitor the SLA commitment statistics of all the service providers/carriers and keep the management posted through periodical downtime reports,
  • To prepare weekly, monthly and quarterly reports as well as presentations (on a quarterly and annual basis), which may contribute towards carriers' service level analysis and network quality review,
  • To document ongoing projects and track their progress using tools like MS-Project, Smartsheet, etc.
  • To pursue the step-by-step trouble-ticketing process under the supervision and guidance of immediate supervisor.


Qualifications

  • 10+ years of experience in Telco.
  • Work experience of a carrier's NOC, Operation Helpdesk, or any Support function in a BPO or Telco environment, shall be preferred
  • Team-players and people with positive attitude shall be preferred.

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