Cash Collection Specialist

4 days ago

Metro Cebu, Philippines Lexmark Full time ₱1 - ₱2 per year

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Job Summary:

The
Cash Collections Specialist
is responsible for managing worldwide accounts receivable for Lexmark, ensuring timely collection and application of payments. This role requires strong problem-solving, negotiation, and customer service skills to resolve disputes, maintain account accuracy, and support business compliance. The specialist contributes directly to improving cash flow, reducing delinquency, and enhancing customer satisfaction.

Key Responsibilities:

Collection & Dispute Management

  • Prepare and send monthly statements of account and aging reports.
  • Negotiate and secure payment commitments from customers.
  • Ensure proper documentation and archiving of AR-related activities in compliance with legal and accounting standards.
  • Achieve globally agreed delinquency targets and ensure timely payment application.

Agile Problem Solving

  • Address and resolve customer claims and concerns by coordinating with relevant business units.
  • Execute necessary actions to clear receivable balances, including dispute resolution, write-offs, file maintenance, and revenue reversals.
  • Ensure timely resolution of account issues to support account management goals.

Customer Advocacy

  • Maintain proactive communication with external customers and internal stakeholders.
  • Provide timely and accurate feedback using appropriate communication channels.
  • Deliver customer-centric solutions that positively impact business operations.

Key Deliverables:

  • On-time collection and payment application.
  • Reduction in Days Sales Outstanding (DSO) and delinquency rates.
  • Timely resolution of disputes and customer claims.
  • High levels of customer and stakeholder satisfaction.

Core Competencies:

  • Functional:
  • Intermediate: Collection Management, Dispute Management, Agile Problem Solving
  • Intermediate: Customer Advocacy, Creative Negotiation Skills
  • Behavioral:
  • Operational Process Expertise
  • Issue Resolution
  • Business Acumen
  • Stakeholder Service Orientation

Qualifications:

  • Bachelor's degree in Accounting, Finance, or any related field
  • SAP knowledge and customer service experience are a plus

How to Apply ?

Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now

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