CSR | Travel Specialist

5 days ago

Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱2,500,000 - ₱4,000,000 per year

About the role

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for a Customer Service Representative (Airline Account) to join our dynamic team at IGT Technologies Philippines Inc. in Alabang, Muntinlupa. In this full-time role, you'll be responsible for providing exceptional customer support to our airline clients, ensuring their queries and concerns are handled efficiently and effectively.

What you'll be doing

  • Responding to inbound customer inquiries via phone, email, and chat, addressing their issues and concerns in a professional and friendly manner
  • Providing accurate and up-to-date information to customers, resolving their queries and complaints in a timely manner
  • Documenting customer interactions and maintaining detailed records to ensure efficient case management
  • Identifying opportunities for process improvements and contributing to the enhancement of customer service standards
  • Collaborating with cross-functional teams to ensure seamless service delivery
  • Adhering to company policies, procedures, and quality standards to deliver a consistent customer experience

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  • At least Senior High School or High School Graduate (Old Curriculum) with 1 year of BPO Experience
  • Strong problem-solving and critical thinking abilities to effectively address customer issues
  • Proficient in English, both written and verbal, with the ability to communicate clearly and concisely
  • Previous experience in a customer service or call center environment, preferably in the airline or travel industry
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Passionate about providing exceptional customer service and contributing to the success of the team

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