Quality Assurance/Trainer

4 days ago

Ayala Alabang, National Capital Region, Philippines Gavin Ventures, Inc. Full time ₱230,000 - ₱250,000 per year

Job Purpose:

  • Quality Assurance: Conduct quality assessments of customer support interactions, including emails, live chat, and phone calls, ensuring compliance with company policies and industry standards.
  • Data Analysis: Analyze performance data to identify trends and areas of improvement in customer support. Utilize this data to make recommendations for enhancing the quality of support.
  • Feedback and Coaching: Provide constructive feedback to customer support agents based on quality assessments. Work closely with team leaders to develop and implement coaching plans for continuous improvement.
  • Training and Development: Assist in the development and delivery of training programs for customer support agents, focusing on best practices, communication skills, and product knowledge.
  • Process Improvement: Collaborate with other departments to identify and implement process improvements that enhance the efficiency and effectiveness of customer support.
  • Reporting: Prepare and present regular reports on quality assurance metrics, highlighting areas of success and areas that require attention.
  • Compliance: Stay abreast of industry regulations and ensure that customer support interactions adhere to legal and regulatory requirements.

Job Qualification:

  • Previous experience in a QA role, preferably in a customer support environment.
  • Proficiency in data analysis tools and customer support software.
  • Strong analytical and problem-solving skills.
  • Excellent written and communication and interpersonal skills.
  • Proficiency with Microsoft (word, excel, PowerPoint)
  • Ability to work independently and as part of a team.
  • Professional certification is a plus

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Benefits:

  • Gym membership
  • Health insurance
  • Paid training

Application Question(s):

  • How soon can you start?

Experience:

  • Quality Analyst: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

  • Quality Assurance Specialist

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines ServiceFirst CX Full time ₱250,000 - ₱500,000 per year

    We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...

  • Quality Assurance Analyst

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time ₱900,000 - ₱1,200,000 per year

    Title: Quality Assurance Analyst (Muntinlupa)The Quality Assurance Analyst Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots...

  • Quality Assurance Specialist

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines ServiceFirstCX Full time ₱250,000 - ₱300,000 per year

    We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...

  • Quality Assurance Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Quality Assurance AuditorLocation: Alabang, Muntinlupa CitySetup: OnsiteSchedule: Rotating ShiftQualifications:• Bachelor's degree in any 4-year course• Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry• 2 to 3 years of hands-on QA experience is preferred• Advanced proficiency in...

  • Quality Assurance Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱480,000 per year

    Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.Position: Quality Assurance AssociateIndustry: BPO CompanySalary: Php25,000 – Php40,000Location: Alabang, MuntinlupaSchedule: Shifting ScheduleWork Set up: Work on siteBenefits: Government...

  • Trainer (BPO)

    4 days ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time $40,000 - $60,000 per year

    Job Title: Foundation Skills Trainer (BPO)Location: Alabang, Muntinlupa (100% Onsite)Employment Type: Full-Time | Shifting ScheduleJob Summary:We are looking for a dedicated and experienced Foundation Skills Trainer to join our team. This role is responsible for delivering high-quality training through various formats—classroom, onsite, and remote...

  • Quality Assurance Assistant Manager

    3 weeks ago

    Ayala Alabang, National Capital Region, Philippines Concepcion Business Services, Inc. Full time

    Join to apply for the Quality Assurance Assistant Manager role at Concepcion Business Services, Inc.4 days ago Be among the first 25 applicantsResponsibilitiesTeam collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.Maintaining and...

  • Quality Assurance Auditor

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full time ₱900,000 - ₱1,200,000 per year

    Job title: Quality Assurance Auditor (Medical Underwriters) | AlabangWork Set-up:Full Onsite| Shifting ScheduleKey Qualifications:Bachelor's degree 4-year collegeProven experience in Quality Assurance, preferably within the US Insurance or Health Care industry2 to 3 years of hands-on QA experience is preferredAdvanced proficiency in Microsoft Excel,...

  • quality assurance supervisor

    2 days ago

    Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYUnder the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement.JOB RESPONSIBILITIES1.    Attend management and client calls to report key information and...

  • process trainer lead

    2 days ago

    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱360,000 - ₱600,000 per year

    Minimum of 3 years in the BPO industryExcellent communication skillsAt least 2 year experience in Foundation Skills or Product Training and / or Quality Experience in a BPO Settingat least 2 years completed in College without any back subjectsPerformance parametersService Levels– as per agreed KPI'sAttrition and absenteeism - as per agreed KPI'sQuality and...