Quality Assurance/Trainer
5 days ago
Job Purpose:
- Quality Assurance: Conduct quality assessments of customer support interactions, including emails, live chat, and phone calls, ensuring compliance with company policies and industry standards.
- Data Analysis: Analyze performance data to identify trends and areas of improvement in customer support. Utilize this data to make recommendations for enhancing the quality of support.
- Feedback and Coaching: Provide constructive feedback to customer support agents based on quality assessments. Work closely with team leaders to develop and implement coaching plans for continuous improvement.
- Training and Development: Assist in the development and delivery of training programs for customer support agents, focusing on best practices, communication skills, and product knowledge.
- Process Improvement: Collaborate with other departments to identify and implement process improvements that enhance the efficiency and effectiveness of customer support.
- Reporting: Prepare and present regular reports on quality assurance metrics, highlighting areas of success and areas that require attention.
- Compliance: Stay abreast of industry regulations and ensure that customer support interactions adhere to legal and regulatory requirements.
Job Qualification:
- Previous experience in a QA role, preferably in a customer support environment.
- Proficiency in data analysis tools and customer support software.
- Strong analytical and problem-solving skills.
- Excellent written and communication and interpersonal skills.
- Proficiency with Microsoft (word, excel, PowerPoint)
- Ability to work independently and as part of a team.
- Professional certification is a plus
Job Type: Full-time
Pay: Php23, Php25,000.00 per month
Benefits:
- Gym membership
- Health insurance
- Paid training
Application Question(s):
- How soon can you start?
Experience:
- Quality Analyst: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
-
Quality Assurance Analyst
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Jollibee Group Full time ₱900,000 - ₱1,200,000 per yearTitle: Quality Assurance Analyst (Muntinlupa)The Quality Assurance Analyst Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots...
-
Quality Assurance Specialist
1 week ago
Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per yearPosition Title: Quality Assurance AuditorLocation: Alabang, Muntinlupa CitySetup: OnsiteSchedule: Rotating ShiftQualifications:• Bachelor's degree in any 4-year course• Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry• 2 to 3 years of hands-on QA experience is preferred• Advanced proficiency in...
-
Quality Assurance Associate
1 week ago
Ayala Alabang, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱480,000 per yearClient Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.Position: Quality Assurance AssociateIndustry: BPO CompanySalary: Php25,000 – Php40,000Location: Alabang, MuntinlupaSchedule: Shifting ScheduleWork Set up: Work on siteBenefits: Government...
-
quality assurance supervisor
3 days ago
Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱1,200,000 - ₱2,400,000 per yearJOB SUMMARYUnder the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement.JOB RESPONSIBILITIES1. Attend management and client calls to report key information and...
-
Quality Assurance Auditor
3 days ago
Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full time ₱900,000 - ₱1,200,000 per yearJob title: Quality Assurance Auditor (Medical Underwriters) | AlabangWork Set-up:Full Onsite| Shifting ScheduleKey Qualifications:Bachelor's degree 4-year collegeProven experience in Quality Assurance, preferably within the US Insurance or Health Care industry2 to 3 years of hands-on QA experience is preferredAdvanced proficiency in Microsoft Excel,...
-
Quality Assurance Analyst
5 days ago
Ayala Alabang, National Capital Region, Philippines Comrise Full time ₱192,000 - ₱216,000 per yearQualifications:Open to High School graduates, Senior High School graduates, or College graduates.Must possess strong oral and written communication skills.Ability to work independently and as part of a team.Willing to work onsite in AlabangJob Functions:Perform quality assurance tasks, including reporting, documentation, and process audits.Ensure compliance...
-
Quality Assurance Staff
5 days ago
Ayala Alabang, National Capital Region, Philippines Comrise Full time ₱216,000 per yearJob Functions and Qualifications:Open for High School Graduate, Senior High School Graduate or College Graduate.Quality assurance duties including reporting, documentation, and process auditing.Candidate must demonstrate strong oral and written communication skills.Ability to work independently and collaboratively within the QA team.Job Type: Full-timePay:...
-
Quality Assurance Auditor
1 week ago
Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱1,200,000 - ₱2,400,000 per yearADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...
-
Quality Assurance Auditor
1 week ago
Ayala Alabang, National Capital Region, Philippines Capacita Human Resource Management Consultancy Full time ₱1,200,000 - ₱2,400,000 per yearJob Summary:Under the supervision of the Operations Supervisor, The Quality Assurance Auditor is responsible for ensuring the accuracy and integrity of client-facing documents by thoroughly reviewing Excel-based proposals and their source materials for errors or discrepancies that could lead to financial exposure. This role requires a strong understanding of...
-
Quality Assurance Analyst
1 week ago
Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱480,000 - ₱600,000 per yearADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...