csr | one day process

2 days ago

Cebu City, Central Visayas, Philippines People Matter PH Full time

We're Hiring — Customer Service Representatives (Billing Support) | On-site (Cebu)

Do you have experience handling billing-related customer concerns? We're looking for Customer Service Representatives (CSRs) to join our team in Cebu

If you're passionate about delivering exceptional customer service and have a background in billing support, we'd love to meet you.

Job Highlights

  • On-site work at our Cebu office
  • Billing account support
  • Career growth opportunities
  • Competitive salary + performance incentives

Key Responsibilities

  • Handle inbound and outbound inquiries related to billing, payments, and account statements.
  • Provide accurate, timely, and professional solutions to customer concerns.
  • Clearly explain financial transactions, charges, and fees.
  • Maintain detailed customer records and update systems as needed.
  • Escalate complex issues to the appropriate teams.
  • Ensure compliance with company policies and data privacy standards.

Qualifications

  • At least college level.
  • Minimum 1 year of experience in billing support (required).
  • Strong English communication and interpersonal skills.
  • Comfortable using computers and handling multiple systems.
  • Willing to work on-site in Cebu.

Job Type: Full-time

Pay: Php27, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How much is your recent/current salary?
  • How much is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • billing: 1 year (Preferred)

Work Location: In person

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