Senior Collections Officer

Duties and Responsibilities

Leadership and Strategy Implementation:

• Facilitate developing and implementing effective collection strategies and tactics aligned with organizational goals and objectives.
• Provide guidance, mentorship, and ongoing support to junior collectors to ensure their professional development and effective performance.
• Collaborate with the Collection Coordinator to strategize and prioritize accounts for follow-up based on company completed projects and needs.

Account Management and Payment Facilitation:

• Manage a portfolio of high-value or complex accounts, including private and government transactions across ALC GOC companies.
• Proactively monitor project completion status and collaborate with project managers or relevant departments to initiate the payment process promptly upon project completion.
• Visit client agencies to facilitate the payment process, address outstanding issues or discrepancies, and ensure timely collection of payments.

Customer Communication and Engagement:

• Contact customers via phone, email, or mail to follow up on outstanding invoices, negotiate payment arrangements, and secure timely payments.
• Maintain regular communication with customers to build and maintain positive relationships while effectively communicating payment terms and expectations.
• Schedule a meeting with a client as the need arises.

Negotiation and Conflict Resolution:

• Negotiate payment arrangements and settlements with delinquent customers, balancing the need to recover outstanding debts with maintaining positive customer relationships.
• Collaborate with sales and finance departments to resolve customer issues and disputes in a timely manner, ensuring customer satisfaction and retention.

Compliance and Documentation Management:

• Ensure compliance with documentation requirements and regulatory standards, proactively identifying and addressing any deficiencies to expedite the payment process.
• Maintain accurate records of all collection activities, communications with customers, and payment arrangements to ensure transparency and accountability.
• Submit the accomplished cash book and remit it to the Cashier at the end of each day to ensure accurate accounting of collections.
• Surrender unused Official Receipts (OR) to the Cashier at the end of each day in compliance with accounting procedures and regulations.
• Be familiar with the faces of clients and their addresses to facilitate efficient collection activities and maintain positive relationships.

Reporting and Analysis:

• Prepare regular reports and updates for management on collection activities, including progress towards collection targets, account statuses, and potential risks or opportunities.
• Conduct ongoing analysis of collection metrics and trends to identify areas for improvement and make data-driven recommendations for enhancing collection processes and strategies.

Monitoring and Evaluation:

• Implement systems for monitoring collection activities, including tracking progress on outstanding invoices, payment arrangements, and collection efforts.
• Regularly review and analyze collection metrics and key performance indicators to assess team and individual performance against targets and identify areas for improvement.
• Provide ongoing feedback and coaching to junior collectors based on performance evaluations and monitoring results to ensure continuous improvement and attainment of collection goals.
• Collaborate with the Collection Coordinator to develop and implement strategies for optimizing collection processes and enhancing team efficiency based on monitoring data and insights.
• Monitor industry trends, regulatory changes, and best practices in collections management to stay informed and adapt strategies as necessary to maintain effectiveness and compliance.
• Ensure adherence to established policies, procedures, and regulatory requirements in all collection activities, and take corrective action as needed to address any deviations or deficiencies identified through monitoring.
• Prepare and present regular reports to management on collection performance, highlighting achievements, challenges, and opportunities for improvement based on monitoring data and analysis.

Job Type: Full-time

Work Location: In person