CARE Specialist
2 weeks ago
Work Setup: 100% Onsite (MOA Pasay)
Work Schedule: Graveyard Shift
Requirements:
- College Graduate of any course
- At least 2 years of BPO experience (Minimum Qualification)
- At least 1 to 2 years of Subject Matter Expert (SME Experience) under a Voice process/line of business (LOB)
- At least 1 year of Foundation Skills/Product Training Experience
- Open to ESL, LPT experience with minimum qualification of 2 years BPO experience
- Excellent Communication Skills
Responsibilities:
- Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
- May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
- Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
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CARE Specialist
2 weeks ago
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Marketing Specialist
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Product Specialist
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Healthcare Customer Service Representative
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Air Logistics Customer Care Specialist
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Credit and Collection Associate
4 weeks ago
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Equipment Specialist
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Finance Specialist
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CARE Specialist
2 weeks ago
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Senior CRM Specialist
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