Air Logistics Customer Care Specialist

Add expected salary to your profile for insights You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. What we would like you to bring To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the FieldSales + Operational Care Center (OCC). To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro‑active advisory + consulting to drive customer excellence. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision‑making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges. To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes. To prepare, review + refine customer reports. What's in it for you Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success. You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for. Unlock job insights Salary match | Number of applicants | Skills match Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Care Specialist? Do you have freight forwarding experience? Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Fredrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has approximately 76,000 employees at some 1,300 locations in over 100 countries. The Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value‑added segments such as IT‑based integrated logistics solutions. Further information can be found at . Contract Logistics & Integrated Logistics: Top 3 global contract logistics provider Worldwide network of warehouse and distribution facilities Number 1 global lead logistics provider Road & Rail Logistics: European Top 6 provider We provide logistics services to virtually all key industry sectors including: Aerospace Automotive FMCG High Tech Oil & Gas Logistics Retail Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting‑edge IT systems, in‑house expertise and excellent customer service is proof of our dedication to be the market leader. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential. We offer a truly global work environment and a reward package that commensurate with experience. You may visit our page at What can I earn as a Customer Care Specialist #J-18808-Ljbffr