Customer Services Representative

6 days ago

San Fernando, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱80,000 - ₱120,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a talented and dedicated Customer Services Representative to join our dynamic team. In this full-time, onsite role based in San Fernando Pampanga, you will play a crucial part in delivering exceptional customer service and support to our valued clients.

What you'll be doing

  • Providing high-quality customer service through inbound and outbound phone calls
  • Handling a diverse range of customer inquiries, complaints, and requests with professionalism and empathy
  • Accurately documenting customer interactions and maintaining detailed records
  • Identifying customer needs and offering appropriate solutions or referrals
  • Contributing to the continuous improvement of customer service processes and procedures
  • Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

  • At least 1 year of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to handle a wide range of customer inquiries
  • Proficiency in computer and software applications, including customer relationship management (CRM) systems
  • A passion for delivering exceptional customer service and a commitment to continuously improving the customer experience
  • Flexibility and adaptability to work in a fast-paced, dynamic environment

What we offer

At YWA HUMAN RESOURCE CORPORATION', we value our employees and are committed to their professional growth and well-being. In addition to a competitive salary and a 20K signing bonus, we offer a range of benefits, including:

  • Comprehensive health and wellness package
  • Opportunities for career advancement and skill development
  • Flexible work arrangements to support work-life balance
  • Employee discount programs and perks
  • A positive, collaborative, and inclusive work environment

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service and call centre solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences while creating a positive and empowering work environment for our employees. With a strong focus on innovation and continuous improvement, we are committed to being the partner of choice for our clients and a top employer in the region.

Apply now to become our next Customer Services Representative and be part of our growing team

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