Deduction Analyt

JOB SUMMARY:

The Deduction Analyst is responsible for investigating, validating, and resolving customer deductions and chargebacks This role ensures accurate processing of valid claims, recovers invalid deductions, and identifies root-cause issues to reduce future short-payments. The analyst works closely with Sales, Trade Marketing, Customer Service, Finance, and AR to maintain clean deduction aging, support trade promotion accuracy, and improve recovery rates while ensuring compliance with internal controls.

DUTIES and RESPONSIBILITIES:

• Triage and resolve customer deductions (pricing, shortages/damages, returns, allowances, trade promotions, compliance/chargebacks).
• Validate claims using POs, PODs/BOLs, invoices, contracts, TPM deals, and retailer portal evidence.
• Decide disposition (valid/invalid/partial), code reason accurately,
• Prepare dispute packages with supporting documentation; submit via retailer portals (e.g., Walmart, Target, Kroger, Amazon/Vendor Central) or directly to TPAs.
• Track, escalate, and follow through to recovery on invalid claims; negotiate where appropriate.
• Match deductions to authorized trade events, accruals, and off-invoice deals; collaborate with Sales/TPM to correct set-ups
• Communication with sales and customers to investigate discrepancies from the promotional plans within the system and invoice.
• Index all payments with backup documentation into Doc-Link (paperless tool)
• Send a weekly report to Sales Managers to notify balance and status.
• Enter in AFS system, all necessary data to process deductions.
• Other duties as assigned

QUALIFICATIONS:

Must Haves:

• The candidate needs to be self-motivated, organized, and highly productive, with the ability to work well on a diverse and highly qualified team in a fast-paced work environment.
• Be effective in working as a member of a team within their perspective department as well as with other personnel and other areas within company.
• Excellent customer service skills, analytical abilities as well verbal and written communication skills in English.
• Must be able to multi-task on multiple projects.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and Experience:

• Associate's Degree and/or 2 - 3 years of experience that is directly related to the duties and responsibilities or a combination of education and experience.
• Basic accounting skills.
• Worked previously on related field and/or general knowledge of debits and credits.
• Know how to read basic accounting reports.

Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

• Excel – Intermediate level
• Word – Intermediate level
• Power Point – Intermediate level
• Internet – Intermediate level
• E Mail – Intermediate level

Job Types: Full-time, Permanent

Pay: Php55, Php60,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• Do you have experience in Accounts Receivable (AR) and Accounts Receivable (AP)?
• Do you have experience with Revenue Recognition?
• Do you have experience with chargebacks and disputes?
• Do you have experience in using ERP, especially NetSuite?
• Expected salary:

Experience:

• Deduction Analyst: 2 years (Required)

Work Location: Remote