Customer Service Agent for an Entertainment and Media Company

2 days ago


Makati City, National Capital Region, Philippines LTVplus Full time ₱200,000 - ₱250,000 per year

MRF 109655

Is This You? Read On

  • You have at least 1 year of experience in customer support, confidently handling inquiries through Zendesk or similar platforms.
  • You're fluent in English, meticulous, and techsavvy — with strong critical thinking skills and sharp attention to detail.
  • You enjoy solving problems, documenting issues clearly, and navigating technical or subscriptionrelated concerns with ease.
  • Bonus points if you're into sports or have prior experience supporting digital content or subscription platforms

What You'll Be Doing

  • Handle customer inquiries and support requests through Zendesk
  • Assist with technical issues, subscription concerns, and contentrelated questions
  • File bugs and communicate findings via Jira
  • Collaborate with internal teams to ensure smooth issue resolution
  • Maintain accuracy and quality in documentation and responses

Tech & Tools

Support platform Zendesk

Bug Tracking Jira

Admin Google Suite (Docs, Sheets, Gmail)

Bonus Interest or knowledge in sports and streaming content

Working Hours

Buffer role only, aligned with client's operational hours

Consistency, reliability, and proactive communication are highly valued

Apply now and let's make order magic happen

Note Only shortlisted candidates will be contacted.

Employment type

Part-time

Department

Customer Service

Division

APAC

Location

Philippines/Metro Manila/Makati



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