Front Desk Associate

2 days ago

Iloilo City, Western Visayas, Philippines Accentline Inc. Full time ₱150,000 - ₱300,000 per year
Job Summary:

We are looking for a professional and dynamic Front Desk Associate to be the face of our BPO operations. The ideal candidate will deliver a warm, welcoming experience to applicants, visitors, and staff, while also providing critical administrative support to ensure smooth front-office and operational functions. This role plays a vital part in representing the company culture and maintaining efficient daily operations in a fast-paced, high-volume environment.

Key Responsibilities:

  • Greet and assist clients, visitors, applicants, and new hires with a professional, friendly, and service-oriented demeanor—in person, over the phone, or via email.

  • Handle all incoming phone calls, voicemails, and inquiries professionally; ensure prompt and accurate message routing and follow-up.

  • Manage a tidy, well-stocked, and welcoming reception area, ensuring that all informational materials and supplies are in place.

  • Guide visitors through security protocols; issue, check, and collect visitor badges, access passes, and maintain up-to-date visitor logs.

  • Announce arrivals to relevant departments and ensure timely coordination for meetings or appointments.

  • Coordinate with IT and Facilities teams to ensure visitor workstation readiness and meeting room setup.

  • Schedule and manage calendars, appointments, meetings, and travel arrangements for executives, staff, and clients.

  • Prepare, clean, and maintain meeting rooms, training areas, and boardrooms, ensuring they are equipped, presentable, and ready for use.

  • Handle mail distribution, courier pickups, and incoming deliveries efficiently and securely.

  • Perform general clerical and administrative tasks, including document preparation, scanning, photocopying, and filing.

  • Assist with employee onboarding by distributing ID cards.

  • Maintain the confidentiality of sensitive employee and company information in all duties performed.

Qualifications:

  • Bachelor's Degree in HRM, Tourism, Communications, or any related field.

  • 6-12 months experience in a BPO, customer service, or front-desk environment.

  • Proficient in Microsoft Office Suite

  • Strong verbal and written communication skills in English.

  • Ability to work under pressure in a fast-paced, client-facing role.

  • Proven multitasking skills with a high level of attention to detail.

  • Proactive, highly organized, and a team-first mindset.

  • Willingness to work onsite and adapt to a dynamic BPO work culture.

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