Front Desk Healthcare Associate

2 days ago

Cebu City, Central Visayas, Philippines beBeeHealthcare Full time ₱150,000 - ₱250,000

Our medical imaging services partner in the US is a leading provider of diagnostic services across New Jersey.

As a front desk associate, you will support patients with inquiries, manage appointments and perform general tasks.

This role involves working full-time on a standard US shift with an office-based setup.

If you have the necessary skills and experience, this could be your opportunity to join a fast-growing organization.

Key responsibilities include:

  • Receiving incoming calls from customers and addressing their needs
  • Assisting with appointment scheduling and confirming bookings
  • Gathering customer information to provide effective resolutions
  • Managing customer accounts by updating relevant details
  • Escalating critical customer concerns that require immediate attention
  • Processing orders and handling received faxes electronically
  • Notifying patients about upcoming procedures and clinical preparations

To succeed in this role, you will need:

  • At least one year of experience in BPO healthcare insurance accounts
  • Prior experience in radiology accounts or digital imaging centers is beneficial
  • Knowledge of appointment scheduling and back-office processes is advantageous
  • Familiarity with CPT, ICD/ICD10, and DX codes is essential
  • Certification or training in HIPAA regulations is required

By joining our team, you can expect a rewarding career path with opportunities for growth and development.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a patient-focused approach.

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