Customer Service for Retail Account

4 days ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time $3,000 - $6,000 per year

We areseeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Retail Accounts. In this full-time role based in Cebu City, you will be responsible for providing outstanding customer service and support to our valued retail clients.

What you'll be doing

  • Handling inbound calls from retail customers, responding to inquiries and resolving issues in a timely and efficient manner
  • Providing product information, order status updates, and technical support to customers
  • Identifying and escalating complex or sensitive issues to the appropriate teams
  • Maintaining accurate records and documentation of all customer interactions
  • Collaborating with cross-functional teams to ensure a seamless customer experience
  • Continuously seeking opportunities to improve customer satisfaction and service quality

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the retail industry
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and critical thinking skills to efficiently address customer queries and concerns
  • A genuine passion for delivering exceptional customer service and a commitment to exceeding customer expectations
  • Fluency in both English and the local language

What we offer

We are committed to fostering a collaborative and inclusive work environment that empowers our employees to grow and thrive. We offer a range of competitive benefits, including:

  • Attractive remuneration package with opportunities for career advancement
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Ongoing training and development programs to enhance your skills
  • Flexible work arrangements and a healthy work-life balance
  • A supportive and fun-loving team culture that values teamwork and innovation

If you're ready to embark on an exciting new chapter in your career and become a key member of our customer service team, we encourage you to apply now.

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