Customer Service for Retail Account

2 days ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time

We're seeking a talented and driven Customer Service Representative to join our growing team in Cebu Central Visayas. In this full-time position, you will be responsible for providing exceptional customer service to our retail clients, ensuring their satisfaction and addressing any inquiries or concerns they may have.

What You'll Be Doing

Handling inbound customer calls and responding to customer inquiries and requests in a professional and timely manner

Troubleshooting and resolving customer issues, while providing a positive and empathetic customer experience

Accurately documenting customer interactions and maintaining detailed records

Collaborating with cross-functional teams to ensure customer needs are met

Identifying opportunities for process improvements and contributing to the enhancement of customer service

What We're Looking For

With 6 months customer service or call centre environment is preferred but not required

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent problem-solving and critical thinking abilities

Proficiency in using computer systems and software

A positive and professional attitude, with a commitment to delivering high-quality customer service

What We Offer

We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary of up to 18,000, we offer a range of benefits, including:

Comprehensive health insurance coverage

Opportunities for career development and progression

Wellness and work-life balance initiatives

A collaborative and inclusive company culture

If you are passionate about customer service and ready to take the next step in your career, we encourage you to apply for this exciting opportunity. Apply now to join our team

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