Transition Support Assistant

6 days ago

Makati City, National Capital Region, Philippines Darwinbox Full time ₱250,000 - ₱500,000 per year

Department

Enrolment Fullfilment and Transition

Job posted on

Oct 27, 2025

Employment type

Rank & File

Job Title: Transition Support Assistant

Division: Operations

Department: Operations Back Office and Support Department

Reports to (Position of Immediate Superior): Transition Support Officer

PRIMARY JOB RESPONSIBILITY

  • Accountable for performing transition deliverables of identified newly-closed accounts. Also responsible for coordination and preparation of deliverables for requested transition and caravan activities of new business and renewal accounts.

JOB DESCRIPTION

  • Ensures that all endorsed and decked newly closed accounts are properly acknowledged and accommodated.
  • Ensures accurate and timely implementation of transition deliverables based on the Transition Plan with a timetable of activities
  • Monitors the movements of the account's set up and member's activation.
  • Provides reports required and requested by the accounts.
  • Monitors the completion of all deliverables until the account is ready for endorsement to Operations Fulfillment.
  • Responds to queries of accounts/clients with accuracy and timeliness.
  • Ensures that transition evaluation/surveys are collected from account POCs upon endorsing the account to other handlers.
  • Reviews request and ensures execution of scheduled Transition Activities
  • Coordinates with the outsource partners for required logistics for the activities.
  • Monitors the ingress and egress of the activities.
  • Ensures that post-caravan evaluation and surveys are collected.
  • Timely submission of reports required by immediate heads.

Duties and Responsibilities to be done at IRREGULAR or INTERMITTENT Intervals

  • Participates during meetings and responds to queries as assigned by the Immediate Superior.
  • Provides support to the Transition Officer in preparing the Operations Committee reports.

STANDARD RESPONSIBILITY STATEMENTS

✓Strives to embody, commits to support, and deliver the Management System policy, objectives, and initiatives of the organization;

✓Communicates, engages, directs, and supports people to contribute to the Management System's effectiveness;

✓Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood, and consistently met;

✓Abides by the Management System policies and procedures for the effective management and control of its processes; and

✓Promotes and utilizes the Process Approach and Risk-based Thinking at work.

✓Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

JOB SPECIFICATIONS

A.SKILLS

1. EDUCATIONAL REQUIREMENT

MINIMUM educational level and background required by this POSITION: Completed at least 2 years in College with 2 yrs work experience, Vocational Diploma, or Bachelor's Degree required.

2. EXPERIENCE AND TRAINING

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: Fresh graduates may apply; any experience relevant to the role is an advantage

3. SKILLS REQUIREMENT – TECHNICAL (For Tech and Business Support, Supervisory and Professional)

  • Good communication & analytical skills
  • Proficient in MS & Google applications
  • Customer & Process oriented

  • Transition Support Assistant

    6 days ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱250,000 - ₱500,000 per year

    Job Title: Transition Support AssistantDivision: OperationsDepartment: Operations Back Office and Support DepartmentReports to (Position of Immediate Superior) : Transition Support OfficerPrimary Job ResponsibilityAccountable for performing transition deliverables of identified newly-closed accounts. Also responsible for coordination and preparation of...

  • Transition Manager

    6 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱600,000 - ₱1,200,000 per year

    The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By...

  • Executive Assistant

    1 week ago

    Makati City, National Capital Region, Philippines Assistant Launch Full time ₱40,000 - ₱80,000 per year

    Join our growing team of Executive AssistantsAt Assistant Launch, we're all about changing how people see the Executive Assistant role. Our goal is to help business leaders worldwide grow and innovate, side by side. When you join us, you're not just another employee – you're a key part of the team, building your career and making a real impact every step...

  • Executive Assistant

    1 week ago

    Makati City, National Capital Region, Philippines Wing Assistant Full time ₱900,000 - ₱1,200,000 per year

    Position Overview:We are seeking a highly organized and proactive Executive Assistant to provide comprehensive support to both our Director and Chief Operating Officer (COO). This role requires an individual who can effectively assist with personal, professional (team and task management), and business goals (client operations) while maintaining the highest...

  • Executive Assistant to the Director and COO

    1 week ago

    Makati City, National Capital Region, Philippines Wing Assistant Full time ₱1,500,000 - ₱2,500,000 per year

    Key Responsibilities Maintain and organize calendars for both executives, scheduling meetings and appointments while coordinating with various stakeholdersServe as the primary point of contact for internal and external communications, managing emails and phone calls on behalf of the executivesArrange and plan comprehensive travel itineraries, including...

  • Service Transition and Continuous Improvement Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ECCL Singapore Pte. Ltd. - ROHQ Full time $104,000 - $130,878 per year

    In this role you will:Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.Establish comprehensive service documentation for new services, including but not limited to:Process Documentation and Work...

  • M365 Support

    2 weeks ago

    Makati City, National Capital Region, Philippines Ascendion Full time

    We are seeking a highly skilled and customer-focused Outlook & MS365 Support Specialist to join our team during the critical post-implementation "hyper-care" phase. This role is pivotal in ensuring a smooth transition for users to the new system, providing hands-on support, and resolving technical issues efficiently. Key ResponsibilitiesServe as the...

  • HR Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time

    Combine your HR expertise with cutting-edge technology.Welcome your new role alongside a global team transforming how companies manage people operations, while enjoying a role that values precision, collaboration, and growth. This role offers a rare opportunity to gain international exposure in the evolving world of HR technology and blockchain innovation....

  • Training Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionDeliver virtual training sessions and support MSME customers in adopting and effectively using online banking platforms. Tailor content to MSME needs - such as account management, payments, digital lending, and cash flow tools - ensuring practical understanding and usage.QualificationsBachelor's degree in Finance, Business, IT, or...

  • IT Support Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Flat Planet Full time $70,000 - $120,000 per year

    September 16, 2025/in Makati City morning/by Recruitment TeamDayshift – FulltimeOnsitePosition Summary:We are looking for a seasoned Senior IT Support Specialist with strong experience in systems migration, infrastructure support, and end-user services. The ideal candidate will play a critical role inoverseeing daily IT operations, leading strategic...