
Assistant Sales Admin Manager
2 days ago
Don Tim Development Corporation (DTDC), a real estate development company with over 70 hectares of prime properties spread across four thriving residential communities - Monte Vista, Alta Monte, Montebello and South Midland is currently seeking for a customer service oriented Sales Admin Assistant Manager who will play a crucial role in sales operation management, including managing sales/payment processing, documentation, and liaise between internal team and clients through provision of excellent customer service.
Duties and Responsibilities:
Sales Administration
- Client profiling and proper evaluation of documents submitted by clients.
- Provides assistance to the buyer's housing loan application.
- Monitoring of collections payment.
- Process home loan application and coordination to accredited banks and other financial institutions.
- Process accounts for forfeiture/cancellation.
- Assists during accreditation or contract signing of REM and Marketing Partners.
- Monitors the documents related to titling transfer.
- Strategize to hit the collection targets yearly.
- Overseeing and helping team members reach the company goals.
- Ensure that all sales-related documents, contracts, and agreements are compliant with company policies and legal requirements.
- Maintain accurate records of contracts, clients communications, and other sales documentation.
II. Customer Relations
- Handle customer inquiries, concerns, and feedback across various channels (phone, email, etc.), aiming to resolve issues promptly and efficiently while building positive relationships to maintain customer satisfaction and loyalty
- Maintain and update the client's database from time to time.
- Obtains and evaluates relevant data to handle complaints and inquiries (titles, payments, etc.) of the clients.
- Ensures a high level of customer service by following up with the clients and/or sellers regarding various concerns (project information, payment collection)
- Work closely with sales, marketing, and support teams to ensure a cohesive approach to customer satisfaction and provide insights to other teams regarding customer needs and preferences.
- Continuously assess and improve the customer service processes and systems to enhance customer satisfaction.
- Conduct surveys or gather feedback to measure customer satisfaction.
Qualifications
- Possession of Bachelors degree in business administration / real estate management or any relevant working experience for the role.
- Preferably with experience in real estate industry and knowledge with sales processes (bank/in-house loan procedures).
- Excellent written and verbal communication skills.
- Superb customer service skills, able to communicate with internal and external clients.
- Great leadership skills.
Job Types: Full-time, Permanent
Pay: Php35, Php45,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Language:
- English (Preferred)
Work Location: In person
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