Assistant Sales Admin Manager

2 days ago


Makati City, National Capital Region, Philippines Don Tim Development Corporation Full time ₱405,000 - ₱540,000 per year

Don Tim Development Corporation (DTDC), a real estate development company with over 70 hectares of prime properties spread across four thriving residential communities - Monte Vista, Alta Monte, Montebello and South Midland is currently seeking for a customer service oriented Sales Admin Assistant Manager who will play a crucial role in sales operation management, including managing sales/payment processing, documentation, and liaise between internal team and clients through provision of excellent customer service.

Duties and Responsibilities:

Sales Administration

  • Client profiling and proper evaluation of documents submitted by clients.
  • Provides assistance to the buyer's housing loan application.
  • Monitoring of collections payment.
  • Process home loan application and coordination to accredited banks and other financial institutions.
  • Process accounts for forfeiture/cancellation.
  • Assists during accreditation or contract signing of REM and Marketing Partners.
  • Monitors the documents related to titling transfer.
  • Strategize to hit the collection targets yearly.
  • Overseeing and helping team members reach the company goals.
  • Ensure that all sales-related documents, contracts, and agreements are compliant with company policies and legal requirements.
  • Maintain accurate records of contracts, clients communications, and other sales documentation.

II. Customer Relations

  • Handle customer inquiries, concerns, and feedback across various channels (phone, email, etc.), aiming to resolve issues promptly and efficiently while building positive relationships to maintain customer satisfaction and loyalty
  • Maintain and update the client's database from time to time.
  • Obtains and evaluates relevant data to handle complaints and inquiries (titles, payments, etc.) of the clients.
  • Ensures a high level of customer service by following up with the clients and/or sellers regarding various concerns (project information, payment collection)
  • Work closely with sales, marketing, and support teams to ensure a cohesive approach to customer satisfaction and provide insights to other teams regarding customer needs and preferences.
  • Continuously assess and improve the customer service processes and systems to enhance customer satisfaction.
  • Conduct surveys or gather feedback to measure customer satisfaction.

Qualifications

  • Possession of Bachelors degree in business administration / real estate management or any relevant working experience for the role.
  • Preferably with experience in real estate industry and knowledge with sales processes (bank/in-house loan procedures).
  • Excellent written and verbal communication skills.
  • Superb customer service skills, able to communicate with internal and external clients.
  • Great leadership skills.

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Language:

  • English (Preferred)

Work Location: In person



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