Customer Relations Head

2 weeks ago

Ortigas, Philippines The New APEC Development Corporation Full time ₱1,000,000 - ₱1,200,000 per year

We are looking for a dedicated and customer-centric Customer Relations Head to join our team In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

Responsibilities

  • Lead and supervise the Customer Relations team and monitor service performance and implement improvements.
  • Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Qualifications

  • With Bachelor's degree in Business Administration, Communication, or related field.
  • Extensive experience in customer service preferably in a real estate industry or similar.
  • Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Employee Benefits

  • Government Mandated Benefits
  • Health Card
  • Incentive Leave
  • Performance Bonus
  • Employee Housing Discount
  • Education Assistance
  • Salary Loan
  • Bike Loan
  • Company Activities / Team building

For interested applicants please click "APPLY NOW" and be sure to upload your updated CV or resume. Should you have further inquiries, you can contact

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flextime
  • Health insurance
  • Promotion to permanent employee

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Relations: 8 years (Preferred)
  • Real Estate: 5 years (Preferred)

Work Location: In person

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