Facilities and Admin Supervisor

5 days ago

Bacolod City, Western Visayas, Philippines ServiceFirstCX Full time ₱420,000 - ₱540,000 per year

ServiceFirst is a world-class call center and BPO with strategic locations around the globe

providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We are looking for a Facilities and Admin Supervisor who will manage the day-to-day operations of our facilities, including maintenance, safety and security. You will be supervising staff, oversee the activities of contractors and vendor personnel, monitor vendor contracts, develop and implement policies as well as ensure compliance to protocols.

Duties and Responsibilities:

  • Oversee daily operations of administrative staff and ensure high-quality service delivery.
  • Develop and implement policies for operational procedures.
  • Manage inventory and requisition of cleaning supplies and other facilities materials.
  • Prepare and maintain accurate records, databases, and reports.
  • Conduct performance evaluations and provide coaching to staff.
  • Manage OPEX and CAPEX budgets for facilities operations, including forecasting and cost administration.
  • Stay informed on industry trends and coordinate with contractors for services.
  • Investigate and report facility-related complaints or concerns to the Admin Manager.
  • Conduct inspections of facilities and coordinate repairs, maintenance, and other project work.
  • Ensure facility systems (building, sanitary, mechanical, electrical) are functioning optimally.
  • Coordinate building inspections, proactive maintenance, and specific project work.
  • Assist in managing building fit-outs, relocations, and other building works, ensuring budget and design compliance.
  • Ensure compliance with Health and Safety, Risk, and local regulatory requirements.
  • Maintain relationships with Admin building teams to streamline operations.
  • Oversee the cleanliness and safety of company premises.
  • Plan, schedule, and manage shuttle services for employees.

Facilities and Admin Supervisor:

  • Supervise office housekeeping, security personnel, and third-party service providers.
  • Manage food concessionaires and cafeteria operations.
  • Provide logistical support for company events.
  • Handle reports from technicians, action plan proposals, and monitor utilities (water, electricity).
  • Supervise the facilities team's reports and maintain asset management and inventory records.

Qualifications:

  • Minimum of 5 years of relevant experience in Admin & Facilities management.
  • Proven experience in budgeting and cost control for facilities operations, including maintenance, repairs, and capital improvement projects.
  • Strong knowledge of building systems such as HVAC, plumbing, electrical, fire protection, and security systems.
  • Experience in space planning, layout design, and optimization.
  • People management and administrative experience.
  • Certified BOSH/Safety Officer is an advantage.
  • Strong attention to detail, problem-solving skills, and project management abilities.
  • Ability to work under pressure, meet deadlines, and manage multiple tasks effectively.
  • Proficiency in MS Office and other business software.
  • Strong communication skills with discretion and confidentiality
  • Amenable to extend working hours, if necessary
  • Willing to work on a shifting schedul

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Work Location: In person

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