IT Support Specialist
3 days ago
We are looking for a dedicated IT Support Specialist to ensure the smooth operation of our company's technology infrastructure. The role involves providing timely technical assistance to end-users, troubleshooting hardware, software, and network issues, and delivering effective solutions. You will also be responsible for system installation, configuration, and user training to support the adoption of new technologies.
DUTIES & RESPONSIBILITIES
- Troubleshooting: Diagnosing and resolving technical issues reported by end user via phone, email, chat, or in person.
- Technical Support: Providing guidance and support to users on hardware, software, and network-related problems.
- Installation and Configuration of Hardware, Software, and Operating Systems
- Maintenance and Upgrades
- Documentation: Keeping records of support requests and resolutionsm and creating documentation for common issues.
- Training users on new and existing technologies
- Incident and Problem Management
- IT Asset Management: Maintenance of IT asset inventory
- Innovation: Continuous Process improvement for technical support and issues resolution
QUALIFICATIONS
- Bachelor's degree in a related field (e.g. Computer Science, Information Technology, Business Administration)
- At least 2 years of experience as an IT Support Specialist)
- Good written and oral communication skills
- Good Interpersonal skills
- Well-organized and detail-oriented
- Excellent problem-solving abilities
- Can work independently and manage competing priorities
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