IT Support Specialist

3 days ago

Quiapo, Philippines Tanduay Full time ₱250,000 - ₱500,000 per year

We are looking for a dedicated IT Support Specialist to ensure the smooth operation of our company's technology infrastructure. The role involves providing timely technical assistance to end-users, troubleshooting hardware, software, and network issues, and delivering effective solutions. You will also be responsible for system installation, configuration, and user training to support the adoption of new technologies.

DUTIES & RESPONSIBILITIES

  • Troubleshooting: Diagnosing and resolving technical issues reported by end users via phone, email, chat, or in person.
  • Technical Support: Providing guidance and support to users on hardware, software, and network-related problems.
  • Installation and Configuration of Hardware, Software, and Operating Systems
  • Maintenance and Upgrades
  • Documentation: Keeping records of support requests and resolutionsm and creating documentation for common issues.
  • Training users on new and existing technologies
  • Incident and Problem Management
  • IT Asset Management: Maintenance of IT asset inventory
  • Innovation: Continuous Process improvement for technical support and issues resolution

QUALIFICATIONS

  • Bachelor's degree in a related field (e.g. Computer Science, Information Technology, Business Administration)
  • At least 2 years of experience as an IT Support Specialist)
  • Good written and oral communication skills
  • Good Interpersonal skills
  • Well-organized and detail-oriented
  • Excellent problem-solving abilities
  • Can work independently and manage competing priorities

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation service provided

Education:

  • Bachelor's (Preferred)

Experience:

  • IT Support: 2 years (Preferred)

Work Location: In person

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