IT Support Engineer

We are looking for a dedicated IT Support Specialist to ensure the smooth operation of our company's technology infrastructure. The role involves providing timely technical assistance to end-users, troubleshooting hardware, software, and network issues, and delivering effective solutions. You will also be responsible for system installation, configuration, and user training to support the adoption of new technologies.

DUTIES & RESPONSIBILITIES

• Troubleshooting: Diagnosing and resolving technical issues reported by end users via phone, email, chat, or in person.
• Technical Support: Providing guidance and support to users on hardware, software, and network-related problems.
• Installation and Configuration of Hardware, Software, and Operating Systems
• Maintenance and Upgrades
• Documentation: Keeping records of support requests and resolutionsm and creating documentation for common issues.
• Training users on new and existing technologies
• Incident and Problem Management
• IT Asset Management: Maintenance of IT asset inventory
• Innovation: Continuous Process improvement for technical support and issues resolution

QUALIFICATIONS

• Bachelor's degree in a related field (e.g. Computer Science, Information Technology, Business Administration)
• At least 2 years of experience as an IT Support Specialist)
• Good written and oral communication skills
• Good Interpersonal skills
• Well-organized and detail-oriented
• Excellent problem-solving abilities
• Can work independently and manage competing priorities

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Education:

• Bachelor's (Preferred)

Experience:

• IT Support: 2 years (Preferred)

Work Location: In person