Store Operations Manager

2 days ago

Santolan Metro Manila, Philippines BULLSEYE SOLUTIONS, INC. Full time ₱1,200,000 - ₱3,600,000 per year

Job description:

Job Descriptions: The Retail Store Manager is responsible for developing and maintaining strong, long-lasting relationships with a portfolio of assigned retail accounts. The role is a critical link between the company and its retail partners, focusing on driving sales growth, achieving revenue targets, ensuring product placement, managing promotional strategies, and optimizing inventory levels. The Account Manager acts as the lead point of contact for all matters specific to their accounts.

Account Management and Sales Growth

  • Serve as the primary point of contact and build strong, trusting, and sustainable relationships with key stakeholders and decision-makers within assigned retail accounts (e.g., Buyers, Merchandising Managers, Operations Teams).
  • Develop and execute strategic account plans to meet and exceed quarterly and annual sales targets and profitability goals.
  • Monitor market trends, competitor activities, and customer preferences to adjust sales approaches.
  • Ensure product availability and visibility at retail outlets, distributors, and e-commerce platforms.

Customer and Retail Engagement

  • Conducts regular store audits to ensure compliance with standards
  • Work closely with marketing teams to execute promotional campaigns and merchandising strategies.
  • Gather feedback from customers and retailers to improve service delivery and product offerings.
  • Resolve any last-mile delivery or sales-related issues promptly.

Reporting & Analytics:

  • Prepare regular reports on sales performance, challenges, and opportunities.
  • Use data-driven insights to optimize last-mile sales operations.

Team Leadership & Performance Management:

  • Conducts hiring Interviews, approves hiring of staff for Rank-and-File positions, and recommends hiring of staff for Supervisory & Managerial positions
  • Lead, train, and motivate a team of sales representatives and field agents.
  • Optimizes the use of manpower resources – including scheduling & balancing. Approves work schedule and ensures availability of store personnel at any given time
  • Set performance targets, conduct regular reviews, and provide coaching to improve team productivity.
  • Monitor KPIs such as sales conversion rates, delivery efficiency, and customer satisfaction.
  • Performs other related functions that may be assigned from time to time

Qualifications & Skills:

  • Education: Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
  • Experience: 1-3 years in sales management, preferably in FMCG, e-commerce, logistics, or retail distribution.
  • Last-Mile Expertise: Strong understanding of last-mile delivery processes and sales execution.
  • Leadership: Proven ability to lead and inspire sales teams.
  • Communication: Excellent negotiation and relationship management skills.
  • Analytical Skills: Proficiency in sales data analysis and reporting tools (Excel, CRM, BI tools).
  • Problem-Solving: Ability to troubleshoot last-mile challenges and improve efficiency.

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