Customer Service Manager

1 week ago


Davao City, Davao, Philippines DoubleDragon Corporation Full time $104,000 - $130,878 per year

Customer Service Manager - Hotel101 Davao

Job Description

  • Handle, resolve & track escalated guest concerns
  • Present weekly needs analysis with action plan and recommendations
  • Coaching/Training needs analysis and Action Planning/Recommendation
  • Module Creation
  • Conduct customer service workshops and presentations
  • Facilitate new hire certification
  • New hire monitoring
  • Prepare new hire performance rating report
  • Set Audit activities per department
  • Monitor and measure guest satisfaction
  • Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

  • Graduate of Hotel and Restaurant Management or any related course
  • With at least 2 years of experience at the same role in the same environment or any relevant experience


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