Customer Service Representative

5 days ago

Davao City, Davao, Philippines IT People Full time ₱150,000 - ₱250,000 per year
  • Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal departments to ensure customer needs are met.
  • Follow communication procedures, guidelines, and policies.
  • Stay knowledgeable about company products, services, and policies.
  • Ensure customer satisfaction and provide feedback to the customer service manager

Qualification

  • At least 1 year of relevant experience in BPO industry
  • Ability to speak and write English proficiently
  • Open to Learning
  • Takes Initiative
  • Happy and Helpful by nature
  • Amenable to work onsite
  • Familiarity with project management tools (e.g., Asana, Trello, ClickUp)

Site Location

  • Davao South - Gate #23 Central Park Ave, Bangkal, Davao City

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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