Customer Service Representative

2 days ago

Davao City, Davao, Philippines Snapscale Full time ₱150,000 - ₱250,000 per year

Snapscale is searching for skilled customer service representatives that are motivated and can perform the following tasks:

Responsibilities

  • Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
  • Maintain a positive, empathetic, and professional attitude with customers 
  • Process orders, forms, applications, and requests accurately and efficiently
  • Maintain records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with internal colleagues to ensure customer needs are met
  • Follow communication procedures, guidelines, and policies
  • Stay knowledgeable about company products, services, and policies
  • Ensure customer satisfaction and provide feedback to the CS manager
Requirements
  • At least one (1) year of relevant experience in the BPO industry
  • Ability to speak and write English proficiently
  • Open to learning and professional growth
  • Takes initiative; a self-starter
  • Happy and Helpful by nature
  • Willing to be profiled for a seasonal account
  • Onsite candidates preferred, but we are open for WFH candidates.

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