Technical Support Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱150,000 - ₱250,000 per year
Description

Azure Virtual Desktop Support

Important Note: This is a Limited Temporary Position.

Contract Duration: 5-6 Months with possibility of extension ( January to July, 2026)

About the Role

We are seeking a detail-oriented, customer-focused Azure Virtual Desktop (AVD) Support Representative to provide high-quality technical assistance to internal employees. In this role, you'll help troubleshoot AVD-related issues, support remote staff, and ensure inquiries are resolved efficiently and professionally—often on first contact.

Education, Skills and Knowledge

  • College coursework or technical training preferred, or an equivalent combination of education and experience.
  • Must possess excellent customer service skills.
  • Call center experience is preferred.
  • Basic understanding of software, hardware, and connectivity troubleshooting principles.
  • A very friendly and helpful attitude and the ability to manage simultaneous tasks.
  • Strong teamwork and collaboration skills.
  • Must have excellent oral and written communication skills.
  • Reliable attendance and punctuality are required.
  • Experience working with a PC and a Windows environment is required.
  • Experience working with a Mac is preferred but not required.
  • Ability to learn new systems, follow documented processes, and apply solutions consistently.

Basic Purpose and Objectives

Provide exceptional general and technical support to internal customers by maintaining a patient, professional demeanor and focusing on prompt, attentive, and efficient first-contact resolution.

Overall Functions and Responsibilities

  • These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am to 5pm on Saturday and Sunday.
  • May be required to work a rotating shift schedule and weekends.
  • Provide accurate and timely answers to internal customer questions or concerns via phone or email.
  • Diagnose and resolve technical issues using documented processes while maintaining a courteous, customer-focused approach.
  • Contact remote employees in a supportive and efficient manner.
  • Escalate unresolved or complex issues to the appropriate teams for resolution.
  • Independently resolve routine issues and notify management of urgent or unusual cases that require immediate attention.
  • Provide complete documentation of issues handled.
  • Stay current on system updates, known issues, and support resources. 
  • Perform other related duties as assigned.

Working Conditions

Remote (Work from Home) Office Environment

NOTE: Hours may vary or change, depending upon needs of business.

  • Technical Support Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines EMAPTA Full time ₱324,000 - ₱360,000 per year

    Be the voice that guides customers through their toughest tech challengesWe are looking for a Technical Support Representative who enjoys problem-solving, helping people, and making technology easier to use. If you're passionate about delivering great customer experiences and thrive in a fast-paced environment, this role is for youWhat You'll DoRespond to...

  • Technical Support Representative

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱400,000 - ₱600,000 per year

    Azure Virtual Desktop Support Important Note: This is a Limited Temporary Position. Contract Duration: 5-6 Months with possibility of extension ( January to July, 2026) About the Role We are seeking a detail-oriented, customer-focused Azure Virtual Desktop (AVD) Support Representative to provide high-quality technical assistance to internal employees. In...

  • Technical Support Representative

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱250,000 - ₱750,000 per year

    Azure Virtual Desktop SupportImportant Note:This is a Limited Temporary Position.Contract Duration:5-6 Months with possibility of extension ( January to July, 2026)About The RoleWe are seeking a detail-oriented, customer-focused Azure Virtual Desktop (AVD) Support Representative to provide high-quality technical assistance to internal employees. In this...

  • Technical Support Representative

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱200,000 - ₱400,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Technical Support Representative

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱250,000 - ₱500,000 per year

    POSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.Technical...

  • Technical Support Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱25,000 - ₱28,000 per year

    Pioneer ramp hiring | Technical Support RepresentativeJoin our growing team and experience real career growth and work-life balance.Full-Time | Onsite – Aurora Cubao, Quezon CityStart Date: October ClassJob Description:We are looking for a Technical Support Representative to join our team and provide excellent service to our clients.. This is a full-time...

  • Technical Support Representative

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱300,000 - ₱500,000 per year

    Company DescriptionPayreto is a Knowledge Process company specializing in customizable operations solutions for the financial services industry. Through its four service pillars—Onboarding as a Service, Payments as a Service, Finance as a Service, and Contact as a Service—Payreto helps financial institutions achieve operational excellence. With a global...

  • Technical Support Representative

    3 days ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱120,000 - ₱180,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Technical Support Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱250,000 - ₱500,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We...

  • Technical Support Representative

    3 days ago

    Makati City, National Capital Region, Philippines Adventure Consultancy Solutions Full time

    Job DescriptionThe core mission of the Technical Support Representatives is to provide timely, correct, andcomplete technical solutions (basic to advanced) to client users via call, chat, and/or email.Technical Support Representatives are the client's front liners in ensuring that the client'scustomers will have a positive customer experience. Technical...