Customer Service Bookkeeper

1 week ago

Manila, National Capital Region, Philippines Job Mobz Full time ₱25,000 - ₱60,000 per year
Company Description

Why You'll Love Working Here:
If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care - you'll feel right at home at Mainstreet (Bench).
We offer a remote-first culture, career growth opportunities, and a supportive, people-first team that celebrates clear communication and client success.

Job Description

Bookkeeping & Account Management
  • Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
  • Identify and resolve discrepancies with care and attention to detail
  • Conduct monthly financial reviews to ensure every client's books are accurate and up to date
Client Support & Communication
  • Serve as the main point of contact for your clients - small business owners who rely on your guidance
  • Provide empathetic, professional, and clear communication across chat, email, and phone
  • Build strong relationships by explaining financial information in a way clients can easily understand
Problem Solving & Ownership
  • Take initiative to identify and resolve client concerns proactively
  • Own the client experience from start to finish, ensuring satisfaction and trust
  • Collaborate with internal teams using tools like Bench App, Salesforce, and Slack
Qualifications
  • 1+ year of experience in bookkeeping, auditing, or tax preparation
  • 2+ years of customer-facing or client service experience - ideally supporting U.S.-based clients
  • Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
  • A strong customer service mindset with the ability to explain financial information clearly and empathetically
  • Proficiency in QuickBooks, Xero, or similar accounting software
  • High attention to detail, strong problem-solving skills, and a proactive approach
  • Degree in Accounting, Finance, or related field (or equivalent experience)
Additional Information
  • Must be based in the Philippines and available to work North American business hours (9 AM - 5 PM EST or PST)
  • Must meet Bench's minimum hardware and internet requirements for smooth communication and workflow
What We Offer
  • 100% remote-first flexibility
  • A collaborative, tech-savvy, and people-focused culture
  • Ongoing learning and development opportunities to grow your career

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