SPX Express

1 week ago

Manila, National Capital Region, Philippines Shopee Full time $104,000 - $130,878 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Works with partner agencies to build fleet requirements of operations in a timely manner.
  • Collaborate with operations and fleet teams to understand challenges being experienced in dealing and agency partners.
  • Provide feedback to agencies on deficiencies they may have and work with them to address these so that target hiring is achieved.
  • Other than improving the hiring capabilities of agencies, also work on having a good retention rate for agencies.
  • Get feedback from agencies on issues they face from SPX
  • Work cross functionally within SPX to address valid concerns that agencies may have which limits them to achieve both our goals
  • Conduct periodic reviews of agency performance.
  • Provide agencies targets set for them, as well as constantly remind agencies of how they are performing vs their targets. Those not hitting targets work with the agency to come up with plans to get them on track to hitting their targets.
  • Provide recommendations on poor performing agencies
  • Share best practices of other agencies.

Requirements:

  • Bachelor's Degree Holder
  • Experience in vendor management role
  • Excellent communication skills and convincing skills
  • Experience in root cause analysis and problem solving skills
  • Stakeholder management.
  • Sales, account management can be an advantage

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