Workforce Reporting Analyst

The Reports Analyst is responsible for gathering, analysis and documenting reports requirements and managing the production of reports and dashboards which may include, but are not limited to, productivity and quality metrics, to ensure that standard reports are delivered accurately and on time.DUTIES & RESPONSIBILITIES:Delivers timely ad hoc and standard...

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsourcing provider, working with some of the world's largest brands...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

WFM Reports Analyst TLBasic Qualifications:College graduate or at least 2nd year college undergraduate with no back subjectsAmenable to report onsite in Giga Tower, Bridgetowne QC, and shift to hybrid later onAmenable to working on a night shift scheduleRequired experience using WFM Tool – Power BI, SQLExperience with contact center reporting and metrics...

Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

We are looking for detail-oriented and analytical Workforce Real-Time Analysts to join our growing team. The role is vital in ensuring service level targets are met by monitoring real-time operations, analyzing performance, and providing actionable insights to support business efficiency. Key Responsibilities Monitor and manage real-time contact center...

Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Track and escalate system issues that may impact service levels.Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps.Perform oversight responsibilities to ensure SLA compliance.Evaluate events impacting...

Responsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...