Hybrid Collections Team Lead

Lead a Team Driving Fast, Secure Financial Solutions

At the forefront of digital finance, iCash leads Canada's online short-term lending industry, delivering instant, secure, and transparent loans to over half a million customers since 2016. They've issued nearly two million loans, saved millions, and earned thousands of glowing reviews. Our client blends cutting-edge technology with responsible lending, empowering people to manage finances with ease. Known for a dynamic, results-driven culture, iCash values leadership, collaboration, and innovation, giving employees the chance to drive impact and shape the future of digital lending.

Your Role In Action

Be part of our client's team as a Hybrid Collections Team Lead (Fintech), where you'll guide and motivate your team to exceed performance targets, foster transparent communication, and ensure compliance. You'll coach, monitor, and support your team while driving efficiency, auditing accounts, and shaping a results-driven, collaborative culture.

Career Snapshot

Employment Type: Full-time

Shift: Night Shift (Training is 9 AM to 5 PM EST, Monday to Friday; should be flexible with days off based on operational needs)

Work Setup: Hybrid (3 days onsite, 2 days WFH), Cebu

Salary: PHP 60,000

Why You'll Love Working Here

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Up to PHP20K performance-based incentives
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Team

• At least 5 years of experience as a Collections Team Leader
• Proven background in a BPO environment
• Excellent communication, coaching, and interpersonal skills
• Strong leadership that influences and inspires
• Comfortable analyzing performance metrics and making decisions in fast-paced settings
• Highly organized, accountable, and solutions-oriented
• Team player with a growth mindset and commitment to continuous improvement

What You'll Bring to the Team

• Solid problem-solving skills
• Strong organizational and time management abilities
• Previous leadership experience (an advantage)
• Ability to build strong working relationships across teams
• People-first attitude with strong work ethics

Your Key Responsibilities

• Foster a culture of open, honest, and transparent communication
• Set clear goals and expectations for the team
• Motivate and drive the team toward monthly targets
• Serve as the point of support for team challenges
• Lead coaching sessions and conduct team meetings
• Monitor team performance, manage underperformance, and report on KPI metrics
• Audit customer accounts to ensure accuracy in processing and task completion

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra