Senior Manager, Delivery

2 days ago

Batangas, Calabarzon, Philippines Conduent Full time ₱1,500,000 - ₱3,000,000 per year
Description

Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Provides leadership to managers and senior professional staff.
  • Adapts and executes functional or departmental business plans.
  • May contribute to the development of strategies.
  • Makes decisions based on resource availability and functional objectives.

Functional Knowledge

  • Understands and applies concepts in the field of expertise. 
  • Has basic knowledge of other disciplines.

Business Expertise

  • Understands how to improve efficiency across related teams.

Impact

  • Impacts results in the short-term, with potential long-term results.
  • Guided by functional business plans.

Leadership      

  • Sets priorities and allocates resources for related teams.
  • Proactively manages resources to meet department goals.

Problem Solving

  • Resolves complex technical and operational problems.

Interpersonal Skills

  • Uses clear communication skills to influence others, including senior leadership.

Responsibility Statements

  • Participates in the definition of the business strategy with the clients and the upper managers.
  • Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
  • Drives innovation and efficiencies of business opportunities.
  • Applies process improvements and/or new systems.
  • Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
  • Manages the client relationship ensuring customer satisfaction.
  • Generates reports on performance measurement and KPIs to facilitate business decisions.
  • Responsible for business unit compliance with organizational policies and local regulations.
  • Responsible for the successful implementation and execution of the business continuity plan (BCP).
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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