
Operations Director
2 weeks ago
We are looking for an experienced Operations Director to lead and oversee the overall operational activities of a growing fast-casual dining group. The successful candidate will be responsible for ensuring business operations are efficient, cost-effective, and aligned with strategic goals, while driving continuous growth and operational excellence.
Key Responsibilities
Strategic & Operational Management
- Oversee smooth day-to-day business operations across multiple branches and units.
- Develop, implement, and monitor operational strategies, policies, and procedures that support organizational objectives.
- Analyze business performance and operational metrics to identify opportunities for improvement.
Leadership & Team Management
- Foster a culture of accountability, collaboration, and continuous improvement.
- Lead, mentor, and manage department heads and branch managers to ensure high performance.
- Oversee recruitment, training, and professional development of operations staff.
Corporate Development & Performance
- Drive initiatives to improve customer experience and service quality.
- Ensure targets related to sales, profitability, cost control, and customer satisfaction are consistently achieved.
- Identify and implement opportunities for process optimization and efficiency.
Compliance & Risk Management
- Ensure compliance with policies, health and safety standards, and government regulations.
- Implement risk management strategies to minimize operational and financial risks.
- Oversee quality assurance and food safety standards across all locations.
Financial Oversight
- Develop and manage the operations budget, ensuring effective cost control and resource allocation.
- Review and analyze financial reports to support strategic decision-making.
- Work closely with finance teams to achieve financial objectives.
Qualifications
- Proven experience in a senior operations leadership role, ideally within the food and beverage, retail, or hospitality industry.
- Strong business acumen with expertise in operational planning, financial management, and organizational leadership.
- Excellent people management and interpersonal skills, with the ability to lead large teams across multiple locations.
- Strong analytical and problem-solving abilities with a focus on continuous improvement.
- Demonstrated ability to deliver results in a fast-paced, customer-focused environment.
What We Offer
- Opportunity to play a key leadership role in an expanding and dynamic organization.
- Competitive compensation and benefits package.
- A culture of excellence, collaboration, and growth.
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Paid training
Work Location: In person
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