Monitoring Technician

3 days ago

Quezon City, National Capital Region, Philippines Nityo Infotech Full time ₱144,000 - ₱360,000 per year

With 1month Training

SALARY: 26,000 with Night Differential

LOCATION: SM Cyberwest QC (edsa)

WORK SCHEDULE: Monday – Friday ; Rotation Sched (change of shift every month or quarter)

WORK SETUP: Hybrid (3x RTO)

Required Internet Connection: 30 mbps

RECRUITMENT PROCESS:

  • 1 online interview
  • 1 face to face interview

QUALIFICATIONS:

  • Fresh graduate is acceptable (any course; Associate grad is acceptable; no to undergrad)
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage
  • Must have: good communication skills (inbound and outbound)
  • Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, Sharepoint and Basic Knowledge in MS Excel)
  • Can start ASAP

RESPONSIBILITIES:

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
  • Deliver alarm information with accurate documentation by calling or sending email to external customers.
  • Provide sound decision based on alarm history and graph analysis.
  • Update and confirm completed work orders pursuant to customer procedures.
  • Answer inbound and transferred calls and address them as necessary

Job Types: Full-time, Permanent

Pay: Php20, Php26,000.00 per month

Work Location: Hybrid remote in Quezon City

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