Patient Scheduling

21 hours ago


Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

About the role

Join the dynamic team at Access Healthcare Services Manila, Inc. as a Patient Scheduling | Healthcare CSR in our Pasay City, Metro Manila location. This full-time role is responsible for providing exceptional customer service to patients while efficiently managing their scheduling needs.

What you'll be doing

  • Respond to patient inquiries and requests via phone, email, or chat in a friendly and professional manner
  • Assist patients in scheduling, rescheduling, or cancelling appointments
  • Maintain accurate patient records and update schedules in a timely manner
  • Provide general information about our healthcare services, policies, and procedures
  • Escalate any complex issues or concerns to the appropriate team members
  • Contribute to a positive patient experience by demonstrating empathy, patience, and attention to detail

What we're looking for

  • 1-2 years of customer service or call centre experience, preferably in a healthcare or related industry
  • Strong communication and interpersonal skills with the ability to effectively interact with patients from diverse backgrounds
  • Excellent problem-solving and decision-making skills to handle a variety of inquiries and requests
  • Proficient in using computer systems and office productivity software
  • Flexible and adaptable to work in a fast-paced, dynamic environment
  • A genuine passion for delivering exceptional customer service

What we offer

At Access Healthcare Services Manila, Inc., we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Our employee wellbeing initiatives, such as flexible work arrangements and healthcare discounts, contribute to a healthy work-life balance.

About us

Access Healthcare Services Manila, Inc. is a leading provider of healthcare solutions, dedicated to improving patient outcomes through innovative technology and exceptional customer service. With a strong presence in the Philippines, we are committed to delivering quality care and supporting the needs of our diverse patient population.

Apply now to join our team and be a part of our mission to transform the healthcare experience.


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