Patient Scheduling
21 hours ago
About the role
Join the dynamic team at Access Healthcare Services Manila, Inc. as a Patient Scheduling | Healthcare CSR in our Pasay City, Metro Manila location. This full-time role is responsible for providing exceptional customer service to patients while efficiently managing their scheduling needs.
What you'll be doing
- Respond to patient inquiries and requests via phone, email, or chat in a friendly and professional manner
- Assist patients in scheduling, rescheduling, or cancelling appointments
- Maintain accurate patient records and update schedules in a timely manner
- Provide general information about our healthcare services, policies, and procedures
- Escalate any complex issues or concerns to the appropriate team members
- Contribute to a positive patient experience by demonstrating empathy, patience, and attention to detail
What we're looking for
- 1-2 years of customer service or call centre experience, preferably in a healthcare or related industry
- Strong communication and interpersonal skills with the ability to effectively interact with patients from diverse backgrounds
- Excellent problem-solving and decision-making skills to handle a variety of inquiries and requests
- Proficient in using computer systems and office productivity software
- Flexible and adaptable to work in a fast-paced, dynamic environment
- A genuine passion for delivering exceptional customer service
What we offer
At Access Healthcare Services Manila, Inc., we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Our employee wellbeing initiatives, such as flexible work arrangements and healthcare discounts, contribute to a healthy work-life balance.
About us
Access Healthcare Services Manila, Inc. is a leading provider of healthcare solutions, dedicated to improving patient outcomes through innovative technology and exceptional customer service. With a strong presence in the Philippines, we are committed to delivering quality care and supporting the needs of our diverse patient population.
Apply now to join our team and be a part of our mission to transform the healthcare experience.
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