AU Mortgage Client Support Officer

1 week ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time

This is a remote position.

About the role:

The Client Support Officer provides end-to-end administrative support for loan applications, from pre-approval through post-settlement. Responsibilities include verifying sales files for compliance, checking contract dates, assisting mortgage brokers with lodgments, and liaising with clients and building companies to collect required documentation.

Job Responsibilities:


• Perform administrative duties required for processing a client's loan application with a lender from Pre-approval to post Settlement.
• Receive pre-approved sales files from mortgage broker and check to ensure that the file meets minimum lodgment criteria/compliance checklists.


• Check finance due and settlement dated on land contracts against the dates recorded in BBS/Mercury.


• Support Mortgage Brokers with loan Lodgments/preparation of appointments where required.


• Liaise with clients and building companies to arrange for collection of paperwork to satisfy conditions of approval and help manage through to post settlement.


• Order valuations and process FHOG applications if applicable.


• Send HIA plans received from building companies with land contract to the lender on behalf of the client/broker.


• Track progress to Formal Approval and update comments in CBS/Mercury on a regular basis.


• Ensure all files meet Resolve's and Regulatory minimum compliance standards.


• Regular all files meet Resolve's and Regulatory minimum compliance standard.


• Regular and consistent contact/communication with our external customers and internal ABN customer on progress of loan application.


• Ensure all Broker Support tasks have been marked as complete and that all standard letters have been sent.


• Complete 'File Review Checklist' check compliance and place the file in standard order.


• Ensure all Broker Support Standard Operating Procedures are always up to date.


• The Client Support/Office Administrator may be required to cover other team members' work in times of leave of as workload dictates.


• Ensure KPI targets are met each month.


• May be required take/make calls and emails on behalf of the broker.

Requirements

Technical/Educational Qualifications:


• 2-4 years of experience


• Strong knowledge of mortgage lending process


• Mortgage broking support tasks experience


• Excellent Microsoft Office Skills


• Knowledgeable in Australian Mortgage


• Previous finance broking or banking experience preferred

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