Spanish Bilingual Healthcare Customer Service Representative

5 days ago


Paranaque City, Calabarzon, Philippines BruntWork Full time $70,000 - $120,000 per year

This is a remote position.

Job Highlights
Contract type: Independent Contractor
Schedule: 8am-5pm PST with 1-hour unpaid break. 

Client Overview
Join a prestigious, rapidly-growing ophthalmology practice that's revolutionizing patient care in one of America's most dynamic cities. This established healthcare provider delivers cutting-edge eye care services to hundreds of patients daily, maintaining the highest standards of medical excellence while prioritizing exceptional patient experience.
Job Description
Step into a vital role as a virtual customer service representative where you'll be the cornerstone of patient communication for a thriving medical practice. Managing a dynamic environment of daily patient interactions, you'll utilize state-of-the-art scheduling systems and communication tools to ensure seamless patient care coordination. This position offers unique opportunities for professional growth in healthcare administration while making a meaningful impact on patient care delivery.

Responsibilities
  • Provide warm, professional greeting and assistance to patients via phone within our 4-ring standard
  • Manage new patient intake process and appointment scheduling using modern healthcare software
  • Coordinate with in-office medical team to ensure optimal patient care scheduling
  • Process and respond to patient inquiries through multiple channels (phone, email, web forms)
  • Execute precise follow-up communication for missed calls and pending patient requests
  • Apply medical triage protocols to prioritize properly and route patient communications
  • Maintain detailed patient interaction records following healthcare privacy standards
  • Collaborate with on-site team members to ensure seamless patient experience
Requirements
  • Fluent in both English and Spanish with excellent pronunciation and grammar 
  • Previous healthcare or medical office experience is a MUST 
  • Demonstrated ability to maintain professional composure in fast-paced environments
  • Strong technical aptitude with healthcare scheduling software
  • Excellent attention to detail and organizational capabilities
  • Understanding of medical privacy requirements and HIPAA regulations
  • Reliable high-speed internet connection and quiet work environment
  • Ability to work US Pacific Time zone business hours
  • Commitment to patient confidentiality and professional ethics
Benefits Independent Contractor Perks
  • HMO Coverage for eligible Locations
  • Permanent Work from home
  • Immediate Hiring
  • Steady Freelance Job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_27229_JOB


  • Paranaque City, Calabarzon, Philippines 247 Home Health and Maxcare Hospice Full time

    Job Overview:E-TeleConnect is looking for a Spanish Bilingual Registered Nurse (RN) Case Manager to join our growing healthcare BPO team. This role involves managing patient cases remotely for US-based clients, ensuring high-quality, cost-effective care coordination. You'll serve as the bridge between patients, providers, and payers — ensuring clinical...


  • Paranaque City, Calabarzon, Philippines BruntWork Full time $40,000 - $60,000 per year

    This is a remote position.Job HighlightsContract type: Independent Contractor Schedule: Monday to Friday, 8:30 AM - 5:30 PM (12:30 AM to 9:30 AM PHT)Client Timezone: PST (California) Client Overview Join a leading ophthalmology practice specializing in advanced medical and surgical eye care. This dynamic healthcare provider delivers cutting-edge...


  • Paranaque City, Calabarzon, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

    This is a remote position. Job HighlightsContract: Independent ContractorSchedule: Variable schedule including evenings and weekends (offices open 8 AM - 7 PM Mon-Wed, 9 AM - 6 PM Fri, 9 AM - 7 PM Sat-Sun) *Schedule TBD but anywhere between 8 AM to 7 PM with 1 hour unpaid break - (Potentially reporting 1 weekend)Client Timezone: NJ, EST ...


  • Paranaque City, Calabarzon, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

    This is a remote position.Job Highlights Contract: Independent ContractorSchedule: Monday to Friday, Weekend availabilityClient Timezone: Burbank, CACompany OverviewOur proven experience and industry leadership have given us the edge in developing top-tier property management professionals. We take care of all types of residential rental properties for...


  • Paranaque City, Calabarzon, Philippines Collabera Digital Full time ₱150,000 - ₱250,000 per year

    Ascendion Philippines ishiringforCustomer Service Representative (1 Interview Only)Position: Customer Service RepresentativeSet up: Hybrid ( Monday-Friday Only)Work Location: Paranaque, City PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPAt least 1 year relevant...


  • Paranaque City, Calabarzon, Philippines Asticom Technology Inc Full time ₱150,000 - ₱250,000 per year

    We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to handle customer inquiries, requests, and concerns through various communication channels. The role is responsible for providing excellent service, ensuring customer satisfaction, and maintaining positive client relationships. The ideal candidate has strong...


  • Paranaque City, Calabarzon, Philippines Straive Full time ₱240,000 - ₱480,000 per year

    Key Responsibilities:Handle inbound/outbound customer calls professionally.Provide accurate information and resolve customer inquiries efficiently.Maintain a positive and helpful attitude while assisting customers.Achieve sales targets and contribute to team performance.Qualifications:Previous experience as a Customer Service Representative (voice),...


  • Lipa City, Calabarzon, Philippines Percepta Full time ₱15,000 - ₱25,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says...


  • Paranaque City, Calabarzon, Philippines 247 Home Health and Maxcare Hospice Full time ₱150,000 - ₱250,000 per year

    Job Title: Directory Assistance RepresentativeLocation: Sucat (Onsite)Job Type: Full-Time | PermanentJob Overview:We are looking for a Directory Assistance Representative to join our team. In this role, you will assist customers in locating telephone listings across residential, commercial, and government databases. If you have strong communication skills...


  • Paranaque City, Calabarzon, Philippines SMT GLOBAL LOGISTICS INC. Full time ₱180,000 - ₱360,000 per year

    Duties and Responsibilities:Keep customers informed by forwarding notice of shipping date, method and current status and answering inquiries.Support the implementation of SOP's for new and existing businesses in order to satisfy the expectations of customers.Helps in managing current customer accounts by attending to their needs and inquiries.Provide...