Dynamics 365 Support Engineer

Your potential has a place here with TTEC's award-winning employment experience. As a Dynamics 365 Support Engineer working remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll Do
Looking to be part of a Global and Dynamic Support Team? The Dynamics 365 Support Engineer will work to ensure that the corporate Dynamics environments are as clean, efficient and user friendly as possible.They will specifically partner with the Dynamics platform owner to identify the best and most sustainable methods of supporting business process goals with technology.

You'll report to the Manager, IT Solutions. The position will be responsible for balancing enablement requests, platform upgrades, solution development, and platform integrations related to the projects and initiatives assigned to them.

During a Typical Day, You'll

• Gain in-depth technical and business process knowledge to understand and represent the business platforms.
• Participate in business requirements gathering conversations and translate the business needs into technical plans and designs.
• Proactively work with other teams, including internal or external development resources, to support existing and new business application needs.
• Contribute to ongoing creation and maintenance of documentation, departmental technical procedures and user guides on business processes and applications, development standards, integrations, and data sources.
• Follow change management process for any additions or changes to the environments.
• Assist with creation of and updates to the testing of the business continuation plan.
• Collaborate with internal training resources to identify training needs, assist with training ideas, curriculum, etc. to maximize effectiveness of the applications.
• Drive awareness of current and future initiatives.

What You Bring To The Role

• 4-year degree in technology, business, or related area of study and/or 5+ years of relevant experience in information technology.
• Deep technical knowledge of the corporate Dynamics environments and all ancillary systems that interact with Dynamics (Dataverse, Power Apps, etc.).
• Minimum of 2-5+ years' experience implementing, configuring, and/or customizing Microsoft's Dynamics with large/enterprise companies.
• 1 year of experience working with Microsoft Dataverse.
• 1 year of experience working with the Microsoft Power Platform.
• 2+ years of experience soliciting information for, drafting, building a business case within, and presenting solution proposals / requirements.
• Outstanding customer service skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
PH-Central Luzon-Pampanga

Other Locations
PH-National Capital-Quezon City, Metro Manila