IT Support Engineer

3 days ago

Manila, National Capital Region, Philippines IDEMIA Full time ₱800,000 - ₱1,200,000 per year

Job Description
Joining our IT Global Team means becoming part of a diverse, collaborative, and innovation-driven environment where your expertise directly contributes to public safety and digital trust.

Key Missions
Role Overview
We are seeking an experienced IT Support Engineer with a strong focus on Microsoft Dynamics 365 (D365) and Access Rights Management to join our global IT team based in Makati.

The Successful Candidate Will Be Responsible For

  • Providing day-to-day technical support for D365 applications.
  • Ensuring proper user access rights, security roles, and permissions management.
  • Troubleshooting system, application, and access-related issues.
  • Collaborating with global IT and business teams to ensure compliance, security, and operational excellence.

Key Responsibilities

  • Serve as the primary support contact for D365-related incidents, service requests, and technical escalations.
  • Manage user provisioning, role assignments, and access rights to maintain compliance with internal policies and security standards.
  • Perform regular audits and reviews of access rights to ensure proper segregation of duties (SoD).
  • Troubleshoot and resolve application, integration, and performance issues within D365.
  • Work closely with business stakeholders to understand requirements and configure security roles accordingly.
  • Document processes, procedures, and knowledge base articles to support global IT operations.
  • Collaborate with global IT teams (infrastructure, applications, cybersecurity) to ensure end-to-end service quality.
  • Participate in global projects, upgrades, and rollouts involving D365.

Required
Profile & Other Information

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3–5 years of hands-on IT support experience, with at least 2 years focused on Microsoft Dynamics 365.
  • Strong knowledge of user access management, security roles, and permissions in D365.
  • Familiarity with ITIL practices (incident, problem, change management).
  • Experience working in a global IT support environment.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills in English (verbal & written).

Preferred

  • Microsoft Dynamics 365 or Power Platform certifications.
  • Experience with Azure Active Directory and identity/access management tools.
  • Knowledge of compliance frameworks (ISO27001, GDPR, etc.).
  • Previous experience in multinational companies or the public security sector.

What We Offer

Opportunity to work in a global IT team supporting mission-critical systems.

Exposure to advanced technologies in digital identity and public security.

Career development and training opportunities within IDEMIA.

A collaborative, innovative, and inclusive work environment.

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