Post Closing Specialist

Build Your Global Career Without Losing Your Balance

A rewarding career shouldn't come at the cost of your peace of mind. Here, you'll find the perfect mix of growth, stability, and balance - so you can thrive at work and still have time for what matters most. Enjoy the stability of an onsite role with the flexibility and support that let you live fully outside of it. As part of the global outsourcing industry, you'll gain international exposure, grow your expertise in post-closing operations, and make your mark in an environment that values both your performance and your peace of mind.

Job Description

As a Post Closing Specialist, you'll play a vital role in managing and resolving investor loan deficiencies. You'll use your knowledge of processing, underwriting, and closing to ensure every loan file meets standards, keeping transactions accurate, compliant, and on track for successful completion.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses
• Learn more:
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 5 years' experience in recent mortgage closing and/or post-closing activities, with extensive knowledge of Regulatory and Investor guidelines for various loan programs.
• Ability to meet deadlines, multi-task, and adjust priorities as needed.
• Strong organizational, analytical, communication, and interpersonal skills.
• Ability to collaborate with all levels of management and third-party vendors.
• Independent worker with strong judgment and decision-making skills.
• Excellent customer service, written, and verbal communication skills.
• Proficient in Microsoft Office Suite.

Your Daily Tasks

• Review investor loan deficiencies and use processing, underwriting, and closing knowledge to resolve issues without involving the underwriter, branch, or borrower.
• Review daily deficiency loan pipelines on investor sites to identify suspended loans requiring action.
• Analyze and validate all suspense conditions and resolve them by the cure-by date.
• Request clarification from investors to determine the exact documentation needed to clear defects.
• Review closed loan files to check if suspense items are already present.
• Collaborate with internal departments, external partners, and borrowers to collect documentation promptly.
• Prepare formal written responses to agencies or investors following audits and findings.
• Track and record all events and communications related to loan files accurately.
• Monitor daily condition reports from investors for updates on deficient loans or new conditions.
• Monitor aged loans in the active pipeline until investor purchase is complete.
• Maintain strong knowledge of agency and investor guidelines and overlays.
• Meet daily production goals set by management and comply with internal SLA timelines.
• Maintain customer confidence by delivering quality service and keeping information confidential.
• Demonstrate strong attention to detail, clear written and verbal communication, multitasking, and teamwork under strict deadlines.

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

• Tim Vorbach, CEO

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