Sales Support Specialist

We are looking for a Home-Based Sales Assistant to join our growing U.S.-based client support team in the promotional products industry. This is a valued and essential role within the Sales team focused on backend project management, customer support, and client relationship development. You will work closely with end users, sales executives, suppliers, and account managers to deliver an outstanding customer service experience while supporting the growth of client accounts.

REQUIRED CORE COMPETENCIES

• Communication: Highly proficient in spoken and written English
• Organization: Strong organizational and time management skills
• Customer Orientation: Ability to build positive relationships and deliver excellent client service
• Adaptability: Ability to prioritize, multitask, be flexible, and meet deadlines
• Problem Solving: Strong analytical and troubleshooting skills

WHAT YOU WILL DO

• Responsible for providing customers with information on product pricing, features, and availability.
• Responsible for creating proposals, quotes, and opportunities.
• Responsible for creating presentation formats and compiling data for the preparation of sales presentations.
• Responsible for documenting all order-related activities in various systems.
• Responsible for sending a follow-up with suppliers on orders.
• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
• Responsible for managing a high volume of inbound and outbound emails.
• Responsible for providing general day-to-day customer service to clients and vendors.
• Ad hoc tasks aligned with those mentioned above

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
• Proficient in Microsoft Office Suite and Google Workspace
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Customer orientation and the ability to adapt to and respond to diverse types of customers.
• Comfortable with social media marketing.

WHAT WE OFFER

• Salary Range: PHP 35,000 – 45,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Application Question(s):

• Expected Salary:
• Active Email Address:

Experience:

• Promotional or Ecommerce Industry: 1 year (Required)
• Quoting & Proposal Creation : 1 year (Required)
• Order Management: 1 year (Required)
• Sales Support: 1 year (Required)
• Client Facing : 1 year (Required)
• US Client: 1 year (Required)
• Night Shift: 1 year (Required)

Work Location: Remote