Workforce Analyst

Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit,...

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...

OverviewAssist in overseeing the daily performance of the Forecast and Scheduling.ResponsibilitiesTracks Team Attendance Timekeeping Record.Handles the documentation related to company policy deviation on schedule adherence.Conducts performance appraisals on Schedule analysts periodically.Alerts Operations on any potential or real risk to the production team...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Position Overview:Join BCM One's growing global telecommunications team as a NumberProvisioning Analyst, where you will play a crucial role in managing and optimizing the transfer and setup of customer numbers and services. As part of a dynamic and fast-paced environment, you will ensure seamless transitions and impeccable service delivery to our clients...

AWorkforce Management (WFM) Real-Time Analyst monitors live contact center data to ensure service level agreements (SLAs) are met, adjusting staffing and resources dynamically to manage call/chat volumes and agent availability. Key responsibilities include tracking agent adherence, managing real-time alerts, reallocating resources, collaborating with...

Position ResponsibilitiesManage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations.Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...

WFM Resource Planning AnalystThe WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction.We expect greater...