Number Provisioning Analyst

Position Overview:

Join BCM One's growing global telecommunications team as a NumberProvisioning Analyst, where you will play a crucial role in managing and optimizing the transfer and setup of customer numbers and services. As part of a dynamic and fast-paced environment, you will ensure seamless transitions and impeccable service delivery to our clients worldwide. This position requires very high attention to detail and a commitment to maintaining high customer satisfaction levels. You will work closely with various internal teams and external partners to hit SLAs and resolve issues efficiently.

Work Locations:

This position will be hybrid based out of our office in Bacolod City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.

Hours: Night Shift - 9pm to 6am local. (9am to 6pm Eastern US business hours.)

Quantity: 1

What You Will Do:

• Coordinate and execute the number porting process, including contacting customers to verify details, liaising with carriers and resellers, and troubleshooting issues.
• Handle provisioning tasks, such as setting up new services, modifying existing services, and deactivating services as needed.
• Monitor and manage porting and provisioning requests to meet service level agreements (SLAs) and performance targets.
• Assist with CNAM/DL operations involving CNAM/DL submissions and updating clients accordingly as needed.
• Communicate issues and concerns quickly while also tracking escalations for resolution.
• Communicate effectively with clients' to keep them informed and respond to their concerns as required.
• Provide feedback to improve our NMP processes.
• Maintain accurate records and documentation for all porting and provisioning activities.
• Collaborate with internal teams, as needed, to ensure smooth operations.

What You Will Need:

• Bachelor's degree graduate, preferably Electronics and Communication Engineering (ECE), Information Technology, Business Administration courses.

• At least 2 years of experience in a related position will be accepted in place of a degree.

• Experienced in customer care, help-desk support, or customer support.

• Basic understanding of number provisioning is preferred.
• Must read, write, and speak professional-level English.
• Must work well in a team-oriented environment.
• Must be willing to work the night shift.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.