Associate Training Director

3 days ago

Manila, National Capital Region, Philippines 79c1110f-dc8c-4789-8bcc-3e96375eb836 Full time ₱1,500,000 - ₱3,000,000 per year

1. Training Strategy and Execution

1.1. Design and implement a scalable training strategy aligned with client and organizational goals.

1.2. Oversee end-to-end training operations, including new hire, nesting, upskilling, cross-skilling, and continuous learning programs.

1.3. Ensure consistency and quality in training delivery across all lines of business.

2. Leadership and Team Development

2.1. Lead, coach, and develop training supervisors, training managers, and trainers.

2.2. Establish performance standards and development plans for the training team.

2.3. Drive a high-performance culture through regular feedback and mentoring.

3. Client and Stakeholder Management

3.1. Serve as the primary training point of contact for client partners and internal stakeholders.

3.2. Communicate training performance metrics, insights, and recommendations during business reviews.

3.3. Collaborate with operations, quality, HR, and workforce teams to support overall program success.

4. Training Evaluation and Continuous Improvement

4.1. Monitor training effectiveness using data and metrics (e.g., TNI, training-to-floor conversion, speed to proficiency, retention).

4.2. Identify gaps and implement improvements to content, facilitation techniques, and learner experience.

4.3. Maintain compliance with regulatory requirements, client guidelines, and internal SOPs.

5. Content Development and Technology Integration

5.1. Oversee the development and updating of training content using instructional design best practices.

5.2. Leverage learning technologies (LMS, digital learning platforms, simulations) to deliver blended and scalable learning experiences.

6. Business and Operational Alignment

6.1. Analyze operational trends to inform training priorities and workforce readiness planning.

6.2. Drive training interventions that support KPIs such as CSAT, AHT, FCR, sales conversion, and quality scores.

6.3. Support new business ramp-up, cross-training, and transitions by ensuring training readiness and resource planning.

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