Associate Director

3 days ago

Manila, National Capital Region, Philippines a-805e-4615-ba17-8304caa552ae Full time

We Are Hiring: Associate Director - Training and Quality Clinical

Are you a licensed USRN with a passion for clinical excellence and leadership? A leading healthcare BPO is looking for an Associate Director to lead training and quality initiatives across multiple programs. This role offers a chance to make a meaningful impact while working with top industry professionals.

Candidate Requirements

  • Active and unrestricted USRN license
  • At least 3 years of clinical experience
  • Clinical experience may include any nursing experience across various healthcare settings
  • Minimum 2 years in a training and quality role within a BPO setting
  • Strong background in Utilization Management, URAC standards, and conversion programs
  • Experience with any type of conversion programmes is acceptable

Key Responsibilities

  • Serve as the main contact for training and quality across clinical services
  • Lead URAC accreditation efforts and support USRN academies
  • Implement training programs and quality assurance frameworks
  • Drive adoption of technology tools to improve performance
  • Support seasonal and growth-related ramp-ups
  • Oversee performance governance and action planning
  • Conduct client workshops and manage client feedback
  • Optimise reward and penalty systems

Compensation

  • Monthly salary range: Php to Php including allowances
  • May be upgraded to Director level with salary range of Php to Php 350000

Interview Process

  1. Recruitment interview
  2. Training and Quality Manager interview
  3. Healthcare Delivery Lead interview

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