PHRN Quality Analyst

/ RequirementsJob title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

About the job: Quality Analyst - Travel Sales (Cebu City) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...

Job SummaryThe Quality Analyst is responsible for evaluating the quality of work performed by frontline agents. You will listen to recorded calls or review written transcripts to ensure adherence to standard operating procedures (SOPs), compliance regulations, and client-specific requirements. Your goal is to identify performance gaps and provide actionable...

Job title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain• Not a job hopperEssential Hiring...

Role Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of...

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

About the job: Quality Analyst - Retail Sales (Cebu City) | OnsiteNature Of the Account: Retail SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production.Conducts new hire interview and provide feedback to operationsConducts classroom process training/up-training/cross-skilling for...

About the RoleWe're looking for a Quality Analyst who's ready to take the lead in driving excellence and continuous improvement across our operations. This is more than just a scoring role — we're seeking someone who can analyze trends, identify strengths and weaknesses, and recommend actionable solutions to elevate the overall quality performance of the...

Nature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales...